Salesforce Service Cloud vs. SupportBee
Salesforce Service Cloud vs. SupportBee
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
SupportBee | N/A | SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. | N/A |
Salesforce Service Cloud | SupportBee | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | SupportBee | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Salesforce Service Cloud | SupportBee | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Salesforce Service Cloud | SupportBee | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | SupportBee | |
---|---|---|
Likelihood to Recommend | 9.0 (74 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | 7.0 (1 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | SupportBee | |
---|---|---|
Likelihood to Recommend | Salesforce | SupportBee |
Pros | Salesforce | SupportBee |
Cons | Salesforce | SupportBee |
Likelihood to Renew | Salesforce | SupportBee No answers on this topic |
Usability | Salesforce | SupportBee No answers on this topic |
Reliability and Availability | Salesforce | SupportBee No answers on this topic |
Performance | Salesforce | SupportBee No answers on this topic |
Support Rating | Salesforce | SupportBee |
Implementation Rating | Salesforce | SupportBee No answers on this topic |
Alternatives Considered | Salesforce | SupportBee |
Return on Investment | Salesforce | SupportBee |
ScreenShots | Salesforce Service Cloud Screenshots |