Top Rated
331 Ratings
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Score 8.6 out of 100
7 Ratings
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Score 9 out of 100

Feature Set Ratings

  • TeamDynamix IT Service Management (ITSM) ranks higher in 1 feature set: Incident and problem management

Incident and problem management

7.7

Salesforce Service Cloud

77%
8.4

TeamDynamix IT Service Management (ITSM)

84%
TeamDynamix IT Service Management (ITSM) ranks higher in 7/9 features

Organize and prioritize service tickets

8.5
85%
55 Ratings
9.0
90%
1 Rating

Expert directory

7.1
71%
40 Ratings
8.0
80%
1 Rating

Subscription-based notifications

7.1
71%
47 Ratings
8.0
80%
1 Rating

ITSM collaboration and documentation

7.3
73%
42 Ratings
9.0
90%
1 Rating

Ticket creation and submission

8.1
81%
56 Ratings
N/A
0 Ratings

Ticket response

8.1
81%
55 Ratings
N/A
0 Ratings

Service restoration

N/A
0 Ratings
9.0
90%
1 Rating

Self-service tools

N/A
0 Ratings
8.0
80%
1 Rating

ITSM reports and dashboards

N/A
0 Ratings
8.0
80%
1 Rating

Self Help Community

7.2

Salesforce Service Cloud

72%

TeamDynamix IT Service Management (ITSM)

Feature Set Not Supported
N/A
Salesforce Service Cloud ranks higher in 2/2 features

External knowledge base

6.9
69%
46 Ratings
N/A
0 Ratings

Internal knowledge base

7.5
75%
51 Ratings
N/A
0 Ratings

Multi-Channel Help

8.0

Salesforce Service Cloud

80%

TeamDynamix IT Service Management (ITSM)

Feature Set Not Supported
N/A
Salesforce Service Cloud ranks higher in 5/5 features

Customer portal

7.7
77%
39 Ratings
N/A
0 Ratings

IVR

7.6
76%
25 Ratings
N/A
0 Ratings

Social integration

8.1
81%
34 Ratings
N/A
0 Ratings

Email support

8.2
82%
56 Ratings
N/A
0 Ratings

Help Desk CRM integration

8.2
82%
49 Ratings
N/A
0 Ratings

ITSM asset management

Salesforce Service Cloud

Feature Set Not Supported
N/A
8.3

TeamDynamix IT Service Management (ITSM)

83%
TeamDynamix IT Service Management (ITSM) ranks higher in 3/3 features

Configuration mangement

N/A
0 Ratings
8.0
80%
1 Rating

Asset management dashboard

N/A
0 Ratings
9.0
90%
1 Rating

Policy and contract enforcement

N/A
0 Ratings
8.0
80%
1 Rating

Change management

Salesforce Service Cloud

Feature Set Not Supported
N/A
8.3

TeamDynamix IT Service Management (ITSM)

83%
TeamDynamix IT Service Management (ITSM) ranks higher in 3/3 features

Change requests repository

N/A
0 Ratings
8.0
80%
1 Rating

Change calendar

N/A
0 Ratings
9.0
90%
1 Rating

Service-level management

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • TeamDynamix IT Service Management (ITSM) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Salesforce Service Cloud

83%
62 Ratings
9.0

TeamDynamix IT Service Management (ITSM)

90%
1 Rating

Likelihood to Renew

9.6

Salesforce Service Cloud

96%
4 Ratings

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Usability

8.4

Salesforce Service Cloud

84%
11 Ratings

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Availability

8.7

Salesforce Service Cloud

87%
7 Ratings

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Performance

8.6

Salesforce Service Cloud

86%
7 Ratings

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Support Rating

7.5

Salesforce Service Cloud

75%
29 Ratings

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Online Training

9.0

Salesforce Service Cloud

90%
1 Rating

TeamDynamix IT Service Management (ITSM)

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Salesforce Service Cloud is excellent as a CRM, a case management system, multi-channel contact centre support application, service and ticketing application as well as helping automate back office processes. If you want to extend Service Cloud into Sales, Self-Service or Digital Marketing, you need to purchase additional services which can be relatively high cost.
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TeamDynamix

All
data is secured and guaranteed with exceedingly capable pass codes.
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Pros

Salesforce

  • Flexibility of data tracked, displayed, reported on, and customized.
  • Single source of truth for support, implementations, sales and management.
  • Ability to integrate through built-in app exchange and easy API.
  • Reporting and emailed reports with direct links to drill down into data.
  • Do virtually whatever you "need" to do.
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TeamDynamix

  • This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
  • All data is secured and guaranteed with exceedingly capable pass codes.
  • . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.
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Cons

Salesforce

  • Incredibly complex to set up and configure.
  • Multiple points of potential failure.
  • Things Desk.com did out-of-the-box require customized code and components in Service Cloud.
  • Front-facing community is extremely difficult to configure and comes with many limitations.
  • No help is provided by Salesforce without expensive Premiere Support plans.
  • Expensive! Hidden costs and development costs are going to make Service Cloud far more expensive than almost any other Help Desk provider out there.
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TeamDynamix

  • This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelopes.
  • There were no keys to segment the data and allocate the single individual at the time.
  • There needs to be the extension of many more keys to approaching the single record.
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Pricing Details

Salesforce Service Cloud

Starting Price

$65 per month

Editions & Modules

Salesforce Service Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    TeamDynamix IT Service Management (ITSM)

    Starting Price

    $0

    Editions & Modules

    TeamDynamix IT Service Management (ITSM) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      Professional edition works best for a small company with lower call volumes and is very useful but as you grow exponetially I think it has limited ability to do all the things we want to - SLA management, defect, release management to name a few. Reports and dashboards being available in real time.
      Read full review

      TeamDynamix

      No answers on this topic

      Usability

      Salesforce

      I had Salesforce experience prior to using Service Cloud which made it a little easier to learn and navigate, but overall my team (some who had no Salesforce experience) caught on very quickly and found Service Cloud to be easy to use.
      Read full review

      TeamDynamix

      No answers on this topic

      Reliability and Availability

      Salesforce

      Salesforce has a more than 99% uptime rate and Salesforce Service Cloud is no exception. I have never had any issues experiencing outages or service degradation when it comes to using the Service Cloud product (that I can remember). Always reliable and easy to use, I would recommend this product as your go-to for helpdesk, service desk, incident management, call center, and other business process needs.
      Read full review

      TeamDynamix

      No answers on this topic

      Performance

      Salesforce

      There are issues with page load performance and database performance for sure, but we are a very complex setup with a lot of automation and processing for 2000+ users so this is not surprising. We are also global, so the issue with distance from the regional servers is a problem.
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      TeamDynamix

      No answers on this topic

      Support Rating

      Salesforce

      It depends on what support package you buy from Salesforce. That can be good or bad. It's highly flexible to your needs pricing wise. If you have devs on staff then don't buy support. If you don't, then sfdc offers support for a cost.
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      TeamDynamix

      No answers on this topic

      Alternatives Considered

      Salesforce

      I have used Microsoft Dynamics in the past and I feel that Salesforce compares positively to it. While both software offers cloud based service and a mobile app, Microsoft Dynamics doesn't support integration with Gmail. One of the reasons we like Salesforce so much is that it can integrate with your email.
      Read full review

      TeamDynamix

      Because it gives the total time and fetched taking after for laborers to
      give the advantageous payrolls and alter the charge sheets with correct
      information and friendly tool.
      Read full review

      Return on Investment

      Salesforce

      • While I don’t have a dollar value because I’m not the manager of the support team, I have heard many accounts of how the use of Service Cloud has made us much more efficient at delivering customer support
      • Using Service Cloud has had a big impact on removing silos between departments because it’s much easier now for non-support users to interact with cases
      • We now have a lot of automation of other features that we didn’t have before Service Cloud, for example, integration with our customer survey tool
      Read full review

      TeamDynamix

      • TeamDynamix is an uncommonly charming and correct application in overseeing with wanders and smart considerations. We are ready to execute the considerations without any burden and the gadget is uncommonly accommodating for making the cutting edge orchestrate to progress the commerce.
      • This radiant application makes a distinction to convey the workers' unpretentious components with each detail.
      • Thus, we utilize this instrument in making the paychecks and requesting them without any botch. The time is taken after and the worker’s capabilities are measured by utilizing this program. Everyone knows roughly his/her capacity though overseeing this device with the framework.
      Read full review

      Screenshots

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