Salesforce Service Cloud vs. TeamDynamix IT Service Management (ITSM)
Salesforce Service Cloud vs. TeamDynamix IT Service Management (ITSM)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
TeamDynamix IT Service Management (ITSM) | N/A | TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Salesforce Service Cloud | TeamDynamix IT Service Management (ITSM) | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Salesforce Service Cloud | TeamDynamix IT Service Management (ITSM) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | TeamDynamix IT Service Management (ITSM) | |
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Likelihood to Recommend | 9.0 (74 ratings) | 9.4 (4 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | TeamDynamix IT Service Management (ITSM) | |
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Likelihood to Recommend | Salesforce | TeamDynamix |
Pros | Salesforce | TeamDynamix |
Cons | Salesforce | TeamDynamix |
Likelihood to Renew | Salesforce | TeamDynamix No answers on this topic |
Usability | Salesforce | TeamDynamix No answers on this topic |
Reliability and Availability | Salesforce | TeamDynamix No answers on this topic |
Performance | Salesforce | TeamDynamix No answers on this topic |
Support Rating | Salesforce | TeamDynamix No answers on this topic |
Implementation Rating | Salesforce | TeamDynamix No answers on this topic |
Alternatives Considered | Salesforce | TeamDynamix |
Return on Investment | Salesforce | TeamDynamix |
ScreenShots | Salesforce Service Cloud Screenshots | TeamDynamix IT Service Management (ITSM) Screenshots |