Salsa Labs (discontinued)

Salsa Labs (discontinued)

Salsa Labs (discontinued)

29 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Salsa Labs (discontinued)	Score 7.9 out of 10	Mid-Size Companies (51-1,000 employees)	Salsa was a donor and constituent management system. Salsa Labs was acquired by EveryAction in 2021 and joined with Bonterra. The Salsa CRM product is no longer available for sale.	N/A

Pricing

Salsa Labs (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Salsa Labs (discontinued)
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Salsa Labs (discontinued)
Considered Both Products	Salsa Labs (discontinued) Verified User Consultant Chose Salsa Labs (discontinued) Salsa Engage is one of the easier products to set up and use, but with that comes limitations. If you want something simple, this works, but if you have more complex needs, then you'd be better off investing in another system that requires more set up work, but provides more … Incentivized Helpful? Annie Regan Senior Campaign Manager Chose Salsa Labs (discontinued) EveryAction is a lot cheaper, but Salsa has more featured with targeting certain elected officials/better text messaging strategies. Incentivized Helpful? Verified User Administrative Assistant Chose Salsa Labs (discontinued) Because Salsa Engage was part of the suite. Incentivized Helpful? Kevin Gay Data Manager Chose Salsa Labs (discontinued) Salsa Engage provides a pretty simple interface, which is great for most applications. It buries some key functionality, however, that requires intervention for technical personnel. The errors in synchronization are poorly stored, and there's no way I can parse through hundreds … Incentivized Helpful? Verified User Vice-President Chose Salsa Labs (discontinued) We chose Salsa CRM prior to Bloomerang coming into existence. We chose Salsa CRM over the two products (eTapestry wasn't part of Blackbaud at the time) due to costs, ease of use, and fitting into the needs we had within our own agency. We are happy with our choice and aren't … Incentivized Helpful? AJ Austin Johnson Development Director Chose Salsa Labs (discontinued) Classy is about the same cost per month. Classy was really good at peer-to-peer and crowdfunding. Salsa encompasses many more facets of a nonprofit. With Classy, we also had to have an email company and manage our supporters in a different program. Now, we do all three of those … Incentivized Helpful? Doris Parker Executive Director Chose Salsa Labs (discontinued) It boiled down to Bloomerang and Salsa CRM. The only winning factor that Bloomerang had over Salsa was that it was cheaper, as in free, but would only for a short period of time as we have increased our donor base. Salsa CRM is actually very cost effective for our nonprofit. Incentivized Helpful? Verified User Professional Chose Salsa Labs (discontinued) I have reviewed Salsa Engage and perhaps after our transition has taken place it might be a viable option versus using Constant Contact for internal and external correspondence. Incentivized Helpful? Verified User Manager Chose Salsa Labs (discontinued) We switched from DonorPerfect to Salsa CRM. Salsa CRM was much more dynamic and better suited for a non-profit. DonorPerfect seemed a little dated and needed a bit of an overhaul in order to meet our specific needs. In the end, when we couldn't get all the capabilities we were … Incentivized Helpful? Kalyn Hoffman Program Manager Chose Salsa Labs (discontinued) We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to … Incentivized Helpful? Verified User Manager Chose Salsa Labs (discontinued) Salsa CRM is more flexible than Abila Fundraising 50. It is cloud based so that unlike locally installed Abila Fundraising 50 you can use it at the events and all donations at events are automatically entered. With Abila Fundraising 50 there was a clunky interface with Sage … Incentivized Helpful?

Best Alternatives
	Salsa Labs (discontinued)
Small Businesses	Bonterra Network for Good Score 9.4 out of 10
Medium-sized Companies	Bloomerang CRM Score 9.1 out of 10
Enterprises	Blackbaud Enterprise Fundraising CRM Score 7.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Salsa Labs (discontinued)
Likelihood to Recommend	7.0 (11 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	9.0 (2 ratings)
Support Rating	9.0 (2 ratings)

User Testimonials
	Salsa Labs (discontinued)
Likelihood to Recommend	Discontinued Products Salsa Engage provides a robust interface to Salesforce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates. Incentivized Kevin Gay Data Manager Read full review
Pros	Discontinued Products Autoresponders and automated emails have been really cool and simple to use, that tool in itself has added a lot of value and has been a powerful way to keep supporters engaged. Donor management is one thing that Salsa CRM gets really technical with. There is so much information that you can have on each donor. I like the forms and how easy they are to embed on the website, like email sign up forms or donation forms. I can make them look seamless as they sit on the website and gather information and donations. Incentivized AJ Austin Johnson Development Director Read full review
Cons	Discontinued Products When we started with Salsa, not every option was available online, some were desktop specific. As it has been some time since I worked with Salsa these have probably been resolved. The ability to communicate between Salsa CRM and other Salsa software options. Sometimes the crossover was not as efficient as was needed. Tagging and setting up rules for particular donors was somewhat confusing - meaning, therefore, that the amount of training needed to implement the software was somewhat intensive. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Discontinued Products It suits all of our needs. Incentivized Verified User Anonymous Read full review
Usability	Discontinued Products You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do. Incentivized Verified User Anonymous Read full review
Support Rating	Discontinued Products Support response has been swift and knowledgable, though not always the answer I've wanted. One huge design flaw is if I add a new Salesforce field to sync, Salsa Engage will not sync it unless it has changed since the last sync, requiring me to fake an update for an entire database or re-sync the whole enchilada. Better to recognize it's a new Salesforce field and perform the sync en masse. Incentivized Kevin Gay Data Manager Read full review
Alternatives Considered	Discontinued Products Salsa Engage is one of the easier products to set up and use, but with that comes limitations. If you want something simple, this works, but if you have more complex needs, then you'd be better off investing in another system that requires more set up work, but provides more customization and robust reporting opportunities. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products Has helped increase our donor retention as we are able to track all communications with donors ensuring that they remain connected. The improved emailing (with fewer bounce rate) has helped increase our website and donation page visibility. We've sold more tickets to our fundraising events with an improved event management system. Incentivized Kalyn Hoffman Program Manager Read full review
ScreenShots	Salsa Labs (discontinued) Screenshots