TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sampler

    Score8 out of 10
    N/ASampler is a direct-to-consumer product sampling platform helping brands deliver samples online and gather the insights with consumers.N/A

    Yotpo

    Score6.9 out of 10
    N/AYotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. Yotpo integrates with everyday tools including Google, Instagram, top eCommerce platforms, and other tools in the tech stack.

    $799

    per month

    Pricing
    SamplerYotpo
    Editions & Modules
    No answers on this topic
    Premium
    $799
    per month
    Free
    Free
    Includes 50 Monthly Orders
    Offerings
    Pricing Offerings
    SamplerYotpo
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsContact vendor for pricing information.—
    More Pricing Information
    User Ratings
    SamplerYotpo
    Likelihood to Recommend
    8.4
    (6 ratings)
    8.0
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (13 ratings)
    User Testimonials
    SamplerYotpo
    Likelihood to Recommend
    Sampler
    I have a skincare mini set and would like to partner with Sampler. However, they cannot come up with an immediate solution to suit my sampling needs. This means that their operations are sometimes limited by their current capacity. If the product is of small size, it seems that they are always ready for service.
    Incentivized
    Read full review
    Yotpo
    If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
    Incentivized
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    Pros
    Sampler
    • The sampler provides great quality sample products with blazingly fast delivery, ensuring we can try various products whenever we want.
    • I get to try new brands without wasting the whole product if I don't like using the product. So it is eco-friendly in that way by reducing chemical waste.
    • It helps the professionals who are in business administration responsibility, to make a perfect and apt purchase, without any miss.
    • One get to learn about a lot of new products, trying them and end up being loyal to the brand/product. So Sampler helps in establishing the necessary customer acquisition part for a new brand.
    Incentivized
    Read full review
    Yotpo
    • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
    • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
    • Even the free version has lots of useful features.
    Incentivized
    Read full review
    Cons
    Sampler
    • The number of membership tiers should be increased so that users can select from a wider variety of monthly samples.
    • Items that are popular quickly disappear.
    • Item tracking could be improved. Emails are sometimes delayed/slow.
    Incentivized
    Read full review
    Yotpo
    • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
    • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
    Incentivized
    Read full review
    Likelihood to Renew
    Sampler
    No answers on this topic
    Yotpo
    Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
    Incentivized
    Read full review
    Usability
    Sampler
    No answers on this topic
    Yotpo
    I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
    Incentivized
    Read full review
    Support Rating
    Sampler
    No answers on this topic
    Yotpo
    Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
    Incentivized
    Read full review
    Alternatives Considered
    Sampler
    The market for sample-type websites is very fluid. There are many companies that pop up one day, then all of a sudden disappear. Sampler has been around for multiple years and has kept the same business model. They're not perfect, but their longevity and their relaxed nature with reviews are why many like them. Whereas other sample and review outlets require customers to write reviews or have items that many customers simply do not want.
    Incentivized
    Read full review
    Yotpo
    I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
    Incentivized
    Read full review
    Return on Investment
    Sampler
    • It allows me to learn about new products before I buy them
    • It gives me confidence in purchasing products that I have already tried.
    • I help companies to improve the experience and appearance of their products.
    Incentivized
    Read full review
    Yotpo
    • We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website.
    • If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot.
    Incentivized
    Read full review
    ScreenShots

    Yotpo Screenshots

    Screenshot of Mail After PurchaseScreenshot of Yotpo DashboardScreenshot of Showcase your best reviews & ratings on siteScreenshot of Use analytics to measure & improve performanceScreenshot of Turn every purchase into a reviewScreenshot of Moderate & comment with ease