SAP Build vs. ServiceNow App Engine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Build
Score 8.7 out of 10
N/A
SAP Build is a business application development and automation solution with a comprehensive suite of low-code, pro-code, and generative AI tools. SAP Build is for developers, IT professionals, and business users/citizen developers who want to create and customize business applications.
$1.82
per month per user
ServiceNow App Engine
Score 7.3 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Pricing
SAP BuildServiceNow App Engine
Editions & Modules
SAP Build Process Automation - Standard User
$1.82
per month per user
SAP Build Process Automation - Advanced User
$15
per month per user
SAP Build Process Automation - Attended Automation
$534
per month
SAP Build Process Automation - Unattended Automation
$534
per month
No answers on this topic
Offerings
Pricing Offerings
SAP BuildServiceNow App Engine
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Features
SAP BuildServiceNow App Engine
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
SAP Build
8.0
51 Ratings
5% below category average
ServiceNow App Engine
7.6
6 Ratings
10% below category average
Visual Modeling8.444 Ratings7.36 Ratings
Drag-and-drop Interfaces8.742 Ratings9.05 Ratings
Platform Security7.948 Ratings8.36 Ratings
Platform User Management8.147 Ratings7.06 Ratings
Reusability7.647 Ratings8.05 Ratings
Platform Scalability7.250 Ratings5.76 Ratings
Best Alternatives
SAP BuildServiceNow App Engine
Small Businesses
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP BuildServiceNow App Engine
Likelihood to Recommend
8.7
(55 ratings)
6.7
(7 ratings)
Usability
8.9
(52 ratings)
7.7
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.1
(4 ratings)
-
(0 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
SAP BuildServiceNow App Engine
Likelihood to Recommend
SAP
The SAP Build Process product is best suited for managing pipelines and scrum boards without limitations. Implementation of the software is also simple, and unlimited users can connect the software with third-party systems to push codes. The software integrates well with other products, making it easy to build and deploy pipelines. The only issue with the SAP Build Process is the cost of implementation, which is far higher than that of other similar products.
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ServiceNow
When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.
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Pros
SAP
  • Its drag and drop editor is even simpler than the very popular WordPress
  • No code feature to build any type of website
  • Not a lot of technical expertise is required to use this tool
  • The client loves it as they can themselves use it for quick tweaks
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ServiceNow
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
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Cons
SAP
  • The only one I can think of that has made me not continuously use SAP Build is the cost of this tool. I see it a bit higher compared to other tools that provide the same functionality for cheaper or free plans.
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ServiceNow
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
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Likelihood to Renew
SAP
No answers on this topic
ServiceNow
There are limited use cases where we are just using the service now app engine as of now
Read full review
Usability
SAP
SAP Build is not necessarily easy to implement, especially for non-IT-skilled people. Most of the software features require some amount of basic training and experience to get the best outcome. The only user-friendly features that do not require skills to navigate are the user dashboard and the product interface.
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ServiceNow
overall it's a good software, but I think it could be updated to give it an edge over other platforms
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Reliability and Availability
SAP
No answers on this topic
ServiceNow
Almost 100% available on time
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Support Rating
SAP
There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
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ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
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Implementation Rating
SAP
No answers on this topic
ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
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Alternatives Considered
SAP
Compared to Mendix, we decided not to go for low code application building and in the other parts of Build, Build is stronger and better integrated with SAP. On the hand of Coding, using Build Code, gives us Joule, which understands SAP better and also have a tighter and more secure coupling with SAP services.
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ServiceNow
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
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Scalability
SAP
No answers on this topic
ServiceNow
It is scalable but not reliable
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Return on Investment
SAP
  • It has reduced the time to develop an app since it has an intuitive interface and allows peer collaboration.
  • Produces quality apps through the integration of different plugins, hence improving quality.
  • Has made it easy to developer to design apps in their own design.
Read full review
ServiceNow
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
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ScreenShots

SAP Build Screenshots

Screenshot of The SAP Build Portfolio, which includes:
1- SAP Build Apps to create business application
2- SAP Build Process Automation to automate end to end business processes
3- SAP Build Work Zone to design and create business sites