TrustRadius

SAP Conversational AI (discontinued) vs. Watermelon

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Conversational AI (discontinued)
Score 6.8 out of 10
N/A
SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.N/A
Watermelon
Score 8.0 out of 10
N/A
Watermelon in Utrecht offers AI-powered software designed to manage contact moments across different channels from one dashboard. Users can live chat or deploy a chatbot on the most used channels to automate conversations with a human touch.N/A
Pricing
SAP Conversational AI (discontinued)Watermelon
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SAP Conversational AI (discontinued)Watermelon
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SAP Conversational AI (discontinued)Watermelon
Considered Both Products
SAP Conversational AI (discontinued)
Ashley Lanzoni | TrustRadius Reviewer
Ashley Lanzoni
Software Engineer
Chose SAP Conversational AI (discontinued)
They are ideal for creating different chatbots for different business entities. It supports different languages, I can implement it with messaging platforms like Slack, Telegram, and many more...
Steven Gomez | TrustRadius Reviewer
Steven Gomez
Engineer II | Scientific Associate II
Chose SAP Conversational AI (discontinued)
SAP Conversational AI has been a great help in analyzing common errors in data processing and analytics. It is important to understand scenarios that apply in this situation as information is constantly being gathered, which is where SAP Conversational AI is able to help …
Kunal Sonalkar | TrustRadius Reviewer
Kunal Sonalkar
Supply Chain Data Analytics & Machine Learning
Chose SAP Conversational AI (discontinued)
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP analytics cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a …
Chose SAP Conversational AI (discontinued)
Since Alexa and Teams have their own UI for bots they rank better when it comes to usability and features provided. Voice enablement seems to be a big drag.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
We consider Amazon Lex and IBM Watson Assistant but finally we choose SAP Conversational AI because we have many other SAP products in our company.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
We decided to go ahead with this product since our systems heavily rely on SAP already. The integration of data is seamless and can be customized to all needs. We found other competitive solutions to be worse at the data integration, although sometimes they provide a nicer UI …
Chose SAP Conversational AI (discontinued)
SAP Conversational AI is on par with Oracle Digital Assistant in most respects assuming you are using SAP Conversational AI with SAP HANA and Oracle Digital Assistant with Oracle Cloud + Oracle Database. SendBird is much better in chat user experience and scaling with number of …
Timo Denk | TrustRadius Reviewer
Timo Denk
Founder
Chose SAP Conversational AI (discontinued)
SAP Conversational AI is superior to rule-based solutions because they cannot understand a plurality of words such as synonyms. Rule-based systems may for example search for trigger words like "invoice" or "receipt" and recognize those just as well as the neural (?) models used …
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
Easy development on it and great integration with other platforms.
Vighnesh Kamath | TrustRadius Reviewer
Vighnesh Kamath
Lead Consultant
Chose SAP Conversational AI (discontinued)
I've used Google Assistant which uses DialogFlow API. It seems to have excellent voice support out of the box compared to CAI.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
SAP Conversational AI has a better documentation of their APIs. SAP Conversational AI also has a much more active and friendly community with lots of help from the community as well as from SAP co-workers. The integration with SAP (as non-SAP) technologies surpasses that of the …
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
Intercom is featuring a similar product but without the same robust set of APIs.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
We could have used the iOS native support for this kind of thing but it wouldn't have covered a scenario as difficult as ours.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
ServiceNow Customer Service Management
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
Google Dialogflow has the same global experience, but SAP CAI is better for non-developers.
There is a way better experience in SAP CAI than Ideta, and SAP was also cheaper and easier to deploy.
Soumalya Nath | TrustRadius Reviewer
Soumalya Nath
Team Lead
Chose SAP Conversational AI (discontinued)
SAP Conversational AI’s natural language processor was much more efficient.
Chose SAP Conversational AI (discontinued)
The Mirosoft bot framework is less user focused and more aimed at developers. I would recommend using SAP Conversational AI in scenarios, where people in the marketing division have to use the bot and implement new questions. For small to medium sized conversations I would …
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
With built-in connection to SAP database (via SAP Cloud Foundry HANA studio), we believe it was a strong choice against AWS for the following:
  • Information security/simplicity - All information remains under one SAP solution.
  • Easy integration - No third party API needed to use or …
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
SAP Intelligent Robotic Process Automation
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
Conversational AI is a lot leaner than the competition, especially compare to Botpress and Microsoft whose frameworks feel less convincing to managers. SAP also provides key use cases with both their own technologies and third-party solutions and the underlying chatbot platform …
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
IBM Watson Assistant
SG
Sudip G
Subject Matter Expert
Chose SAP Conversational AI (discontinued)
Our scenario was pretty clear. We looked for an enterprise chatbot platform that could support SAP ERP like S/4HANA. Recent features make going with SAP CAI the clear choice for someone who wants to build bots around S/4HANA.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
We selected SAP Conversational AI because we are a big group in constant development that invests in technology that is easy to use and has a good support community.
Verified User
Anonymous
Chose SAP Conversational AI (discontinued)
The easy implementation of SAP Conversational AI makes it stand out against any other tool. In turn, the free implementation for a PoC opens the game to give demos to promote its use to potential customers. Recently they launched the web client to implement a bot in SAP Cloud …
Watermelon

No answer on this topic

Best Alternatives
SAP Conversational AI (discontinued)Watermelon
Small Businesses
LocaliQ
LocaliQ
Score 8.7 out of 10
LocaliQ
LocaliQ
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Conversational AI (discontinued)Watermelon
Likelihood to Recommend
7.4
(0 ratings)
-
(0 ratings)
Usability
7.7
(0 ratings)
-
(0 ratings)
Availability
8.2
(0 ratings)
-
(0 ratings)
Performance
8.2
(0 ratings)
-
(0 ratings)
Support Rating
6.5
(0 ratings)
-
(0 ratings)
User Testimonials
SAP Conversational AI (discontinued)Watermelon
Likelihood to Recommend
It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Mary Ramirez | TrustRadius Reviewer
Mary Ramirez
Assistant Director Of Information Technology
Read full review
No answers on this topic
Pros
  • SAP Conversational AI in addition to providing the chatbot features also integrates bot analytics without the need for much setup/deployment work.
  • It is possible to code SAP Conversational AI chatbot in multiple coding languages (Node.js, Python, PHP, iOS, etc.) that makes it easy both implement as well as integrate with existing IT stacks (eg. Analytics, AI, Databases).
  • SAP Conversational AI is easy to implement and get it running especially if you are already using SAP S/4HANA Cloud.
AM
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No answers on this topic
Cons
  • Documentation update. Some of the very nice tutorials and docs seem outdated or not SAP-branded, which can be confusing
  • Fallback channels. The intercom fallback channel has an important lack of speed, and the SAP fallback channel seems complicated to implement in a product development sprint
Verified User
Anonymous
Read full review
No answers on this topic
Usability
Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Verified User
Anonymous
Read full review
No answers on this topic
Reliability and Availability
Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Verified User
Anonymous
Read full review
No answers on this topic
Performance
It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
SAP Conversational AI has been a great help in analyzing common errors in data processing and analytics. It is important to understand scenarios that apply in this situation as information is constantly being gathered, which is where SAP Conversational AI is able to help provide common issues to be resolved. Data-driven and AI responding is the future of software analysis.
Steven Gomez | TrustRadius Reviewer
Steven Gomez
Engineer II | Scientific Associate II
Read full review
No answers on this topic
Return on Investment
  • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.