SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Customer Data Solutions
Score 8.3 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
SAP Customer Data Solutions
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
SAP Customer Data Solutions
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SAP Customer Data Solutions
Considered Both Products
SAP Customer Data Solutions
Chose SAP Customer Data Solutions
It's easy to load and integrate data with SAP from our existing internal data storage and more so SAP reduced downtime with its usage
Chose SAP Customer Data Solutions
SAP CUstomer Data Solutions is far superior to ASAP FOODZ in all aspects. Customer support, reliability, staff engagement, customer satisfaction, etc are all better. Customer Data Solutions is hands down better than any other data solutions software that we've used. I highly …
Chose SAP Customer Data Solutions
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us …
Chose SAP Customer Data Solutions
SAP has been the best partner I have worked with during my career. The platform offers highly valuable features for crafting and structuring data presentations, enabling informed decision-making by management.
Chose SAP Customer Data Solutions
They are simply the best team you could hope to have in your back pocket. Once you get the gist of it you can set up almost anything you can think of.
Chose SAP Customer Data Solutions
We carefully looked at different solutions to manage customer data and ultimately chose SAP Customer Data Solutions. What sets it apart is its complete management of customer data, robust analytics, and effortless integration with marketing tools. SAP's user-friendly interface …
Chose SAP Customer Data Solutions
SAP customer data platform is market leader in data unification. Integration with multiple data channels with real time customer data helped in decision making process.
Chose SAP Customer Data Solutions
Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these …
Chose SAP Customer Data Solutions
SAP Customer Data Solutions differs from many of his competitors since it's the only solution which provides an end-to-end approach that starts directly from the website integration (which is not demanded to whoever manages your website but it's integrated directly), and …
Chose SAP Customer Data Solutions
This is an industry leading tool which also has matured over the period of time and is better suited for large corporations and mission critical applications.
Chose SAP Customer Data Solutions
I have not used a different App
Chose SAP Customer Data Solutions
A better integration with out database was the key factor that led our decision to move forward with this tool. Keeping in mind that it was more costly, we knew that it would be a safe bet, would bring a more data-driven culture to our team, the capacity to create laser focused …
Chose SAP Customer Data Solutions
SAP is bigger and better in all the ways from its competitors. However, when costing is a concern from a client, then they tend to use a budget friendly solution like Hubspot or Salesforce.
Chose SAP Customer Data Solutions
It was the best in the market and many organization's were using this when we looked for the options available in the market. It has best customer ratings and good brand value.
Chose SAP Customer Data Solutions
Ultimately, we chose SAP Customer Data Solutions for several key reasons:
Chose SAP Customer Data Solutions
Better customer service at SAP. No concerns whatsoever with regards to safety and security of customer data. Timely updation of systems which ensures smooth functioning of the platform with very little down time. Cost of implementation and licensing is something which is a …
Chose SAP Customer Data Solutions
The products I evaluated integrate directly and natively with SAP Customer Data Cloud
Chose SAP Customer Data Solutions
SAP CDC is better for enterprises without too many developers. Also, cover OOB Consent and Identity together
Chose SAP Customer Data Solutions
For better customer support.
Chose SAP Customer Data Solutions
Other tools are more marketing oriented and not suitable for Identity Management.
Chose SAP Customer Data Solutions
We have used Gigya for a long time. I didn't participate in the selection process.
Chose SAP Customer Data Solutions
OAuth and Octa were two possible alternatives. We decided on CDC mainly for the good integration with other SAP products.
Top Pros
Top Cons
Features
SAP Customer Data Solutions
Tag Management
Comparison of Tag Management features of Product A and Product B
SAP Customer Data Solutions
7.6
29 Ratings
13% below category average
Tag library7.628 Ratings
Tag variable mapping7.626 Ratings
Ease of writing custom tags7.727 Ratings
Rules-driven tag execution7.527 Ratings
Tag performance monitoring7.726 Ratings
Page load times7.527 Ratings
Mobile app tagging7.426 Ratings
Library of JavaScript extensions7.525 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
SAP Customer Data Solutions
7.6
29 Ratings
12% below category average
Standard visitor segmentation7.729 Ratings
Behavioral visitor segmentation7.828 Ratings
Traffic allocation control7.328 Ratings
Website personalization7.827 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
SAP Customer Data Solutions
7.7
30 Ratings
14% below category average
Account Scoring7.428 Ratings
Customer Data Governance7.829 Ratings
Data Connectors7.730 Ratings
Data Enhancement7.730 Ratings
Data Ingestion7.530 Ratings
Data Storage7.830 Ratings
Data Visibility7.630 Ratings
Event Data7.528 Ratings
Identity Resolution8.028 Ratings
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SAP Customer Data Solutions
Small Businesses
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Score 8.9 out of 10
Medium-sized Companies
SALESmanago
SALESmanago
Score 8.9 out of 10
Enterprises
Tealium Customer Data Hub
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Score 8.7 out of 10
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User Ratings
SAP Customer Data Solutions
Likelihood to Recommend
8.0
(60 ratings)
Likelihood to Renew
9.5
(10 ratings)
Usability
9.1
(7 ratings)
Availability
8.2
(58 ratings)
Performance
7.3
(7 ratings)
Support Rating
9.1
(8 ratings)
In-Person Training
9.1
(2 ratings)
Online Training
9.1
(7 ratings)
Implementation Rating
7.3
(7 ratings)
Configurability
9.1
(1 ratings)
Ease of integration
9.1
(1 ratings)
Product Scalability
9.1
(1 ratings)
Vendor post-sale
4.5
(1 ratings)
Vendor pre-sale
4.5
(1 ratings)
User Testimonials
SAP Customer Data Solutions
Likelihood to Recommend
SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
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Cons
SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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Likelihood to Renew
SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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Usability
SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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Performance
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
SAP
because it was made directly in the company
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Online Training
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
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Scalability
SAP
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
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ScreenShots

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform