from Gigya to SAP CDC
Updated December 12, 2022

from Gigya to SAP CDC

Daniele Antonioli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2C
  • SAP Customer Identity and Access Management for B2B
  • SAP Enterprise Consent and Preference Management
  • Customer Data Platform
  • custom

Overall Satisfaction with SAP Customer Data Solutions

I am a presales solution architect for all our SAP CDC customers to which we have integrated and evolved SAP CDC products.
  • customer base management (all levels)
  • consents management
  • UX/Screen Sets
  • integrations
  • minors management
  • sites explorer
  • documentation navigation (previous version better)
  • positive impact in the growth of the customer base and longevity of the sites and technologies on which the platform has been integrated (on our customers)
incredible SLA of the RaaS and general performance with big data
The products I evaluated integrate directly and natively with SAP Customer Data Cloud

Do you think SAP Customer Data Solutions delivers good value for the price?


Are you happy with SAP Customer Data Solutions's feature set?


Did SAP Customer Data Solutions live up to sales and marketing promises?


Did implementation of SAP Customer Data Solutions go as expected?


Would you buy SAP Customer Data Solutions again?


In all our customer's tenants, we have big integrations and solutions that grow over time (multisite integration per country/market and brands, different platforms, ...); for now, I have never found anything inappropriate to the context in which the product was dropped, but I have not used all the features present on the product

Using SAP Customer Data Solutions

15 - presales, project management, developers, team leaders, sales
10 - solution architect, developers, project managers, team leaders, support team
  • multicountry and multisites integrations
  • minors check integrations
  • B2C and B2B integrations
  • check minors age in relations of consents and tutors
  • multicountry integrations
  • entry point hub for all identity
because it is a valid and powerful product in the CIAM field

Evaluating SAP Customer Data Solutions and Competitors

Yes - usually replace custom identity management that are not gdpr compliant
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
the product features that can be enabled are varied and are able to cover the needs of customers also in terms of security
i wouldn't change it

SAP Customer Data Solutions Implementation

no, except that a good integration and implementation goes through a well-structured and documented analysis phase
  • Implemented in-house
  • Third-party professional services
Noovle; I'm a solution architect in Noovle and I help customers to integrate the platform
Yes - Phase 1: Analisys (Data Model/Mapping)
Phase 2: UI integration (web/mobile)
Phase 3: Consents assessment and configuration
Phase 4: ETL integration
Change management was a big part of the implementation and was well-handled - the lesson I learned is that from the early stages of the project you need to familiarize the customer with the administrative dashboard
  • mobile integration
  • dataflows number limitations

SAP Customer Data Solutions Training

  • Online Training
  • In-Person Training
because it was made directly in the company
Because the learning hub is very good

Configuring SAP Customer Data Solutions

right for this type of product
Yes - we have customized the interface extensively - because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section
Yes - we have added extensive custom code - because the customer asked for very specific UI features and therefore we had to make customizations using the UI builder and specifically the javascript section

SAP Customer Data Solutions Support

the support has always been prompt and quick to respond and has always resolved more or less complex issues
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
no because it is not necessary and not requested by the final customer
once, due to a platform limitation, we received the support of an engineer who gave us valuable advice to optimize the dataflows we had developed so as not to run into the limitation

Using SAP Customer Data Solutions

usability both on the administrator side and on the end user side is very simple and complete
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
Lots to learn
  • screensets building
  • consents management
  • dataflows building
  • big query execution
  • mobile integration
Yes - the mobile interface works well in the case of a fresh integration, but in the case of an existing mobile application it is often difficult to convince the customer to adapt to the best practices

SAP Customer Data Solutions Reliability

because the platform actually allows you to scale at any time if designed following best practices
we have never had any performance issues except on the admin dashboard

Integrating SAP Customer Data Solutions

it is a versatile platform in terms of integrations
  • magento
  • sftp
  • ios/android
the integrations are very complex especially in terms of data that is used between platforms
  • sap commerce cloud
  • others B2B
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • ETL tools
Gconnectors, mobile ios/android, customs
analyze well the data flows between the integrated platforms or to be integrated

Relationship with SAP

because there was a direct relationship with our customer without perhaps a confrontation with us system integrators
because there was a direct relationship with our customer without perhaps a confrontation with us system integrators
none because the negotiation was carried out directly with our client