1. Home
  2. Customer Data Platforms (CDP)
  3. SAP Customer Data Solutions Reviews
  4. User Review of SAP Customer Data Solutions
A must for any company
Updated March 01, 2023

A must for any company

Nathan Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Customer Identity and Access Management for B2B

Overall Satisfaction with SAP Customer Data Solutions

SAP Customer Data Solutions builds trust with your customer networks as the software is secure and GDPR compliant. The amazing software speeds up onboarding and marketing which reduces the time individual staff members would normally spend on this and provides the customer a more professional experience. It allows you to delegate responsibilities to colleagues and you can holistically oversee the whole management side of the project.
  • Superb onboarding.
  • Increases marketing opportunities.
  • Allows you to delegate user responsibilities.
  • Time to set up but once you have you will not regret it.
  • Increased networking opportunities and professional brand of the company.
  • Compliant with GDPR.
  • Delegate and empower staff by assigning individual roles and responsibilities.
The great customer service team is always helpful.

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

Yes

Did implementation of SAP Customer Data Solutions go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Customer Data Solutions again?

Yes

Reduces complexities that have arisen prior to having SAP Customer Data Solution within our organization. It has empowered staff to assume their responsibilities in a more timely manner. The excellent interface is so easy to navigate, making the whole onboarding process more professional, swifter, and secure. Reports can easily be viewed in a secure framework.

Using SAP Customer Data Solutions

7 - SAP Customer Data Solutions is used within our organisation to centrally manage our B2C and B2B customers. It allows a seamless transition to ensure that we understand our customers with the analytics into their habits, so that we can address their needs through our marketing strategies. The collection module is a really good additional piece of software that allows you to capture and store identities, access and social compliance.
2 - The need to understand the extensive opportunities that SAP Customer Data Solutions can offer your company is paramount. The people need to ensure that they understand the transactions and input the data correctly.
They need to be able to support the sales team in highlighting the customer needs and ensuring that the marketing strategies are accurate for each individual customer.
  • Customer's identity consent and privacy checks
  • Strengthen our marketing strategies
  • Understanding how our unique customers like to engage
  • Completely improved our customer retention statistics
  • Keep track of how many of our customers are logging in
  • Tailored marketing
  • Additional collection module would add additional value to the company and staff
  • Save time and resources
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales