A Vendor Management System (VMS) used to find, engage, and manage a global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers.
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Upwork
Score 7.1 out of 10
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Upwork headquartered in Mountain View, California offers their eponymous freelance management system (FMS).
Pros : Enterprise-wide visibility to contingent worker headcount. Automated process improves cycle times, reduces manual processes. It's best for customers who already have SAP Ecosystem. Provides a seamless integration to the Clients backend SAP system. Provides advance notification of solution upgrades, patches, and revisions, especially as it relates to cloud hosted solutions. An environment secured against security violations and threats.
Cons : Need a good technical and integration with right skillset. The challenge of having a good clean source of Master data. Invoice processing integration and mapping with ERP/SAP needs more improvement. Needs more improvement on cloud based help from user training point of vie.
I would recommend Upwork to a colleague as a solution to workplace issues. Our company has utilized Upwork to vet out potential competitors as well as partners in a lengthy data analysis project, as well as given our engineering team extra hands when implementing new products, projects, and features. This has allowed our company to stay on track with projects without in-house manpower.
The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another.
I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example.
Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates.
In my opinion the worst customer service. It is impossible to contact them via phone, and they are not transparent about their decisions.
I feel they don't have the freelance community's best interest in mind. Their focus is on the companies that pay. Freelancers are disposable.
They charge ridiculous fees to the freelancers that are the ones that need the money the most because they are the ones starting their businesses. It is like if your employer charges you for coming to work.
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
Support has been great. Rarely have I ever had an issue that has required support but when I have they have been great. I did have to interact with support to confirm my identity and the process was easy and quick and support was helpful to know what I needed to do to accomplish that task.
Great SAP system to use on multiple project data protection and preparation of clear reports and financial analytics gathering the SAP solution is effective. Through the platform, all our project documents are easy to access and upload, and to manage activities and project assets allocated via the platform are excellent.
Upwork is better suited for finding contractors that you can have ongoing relationships. Compared to Fiverr, it's a much easier process to find qualified designers rather than one-time contractors to design simple things for you. The interface is easier to use as well and the billing management makes it so much cleaner and easier to know how much we're spending and how contractors are logging work hours.
We have gotten close to 50% of all of our clients through the platform.
Upwork backs the work done through the platform, so no matter what the client or person you are working with does, you get paid for the work that you do. You aren't left hanging after doing hours of work for a client and then never getting paid for it.
Made it easy to communicate with clients from different parts of the world and set up partnerships and agreements in an easier fashion. I would highly recommend it to anyone with a unique skill set.
