3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

SecureLink Enterprise Access

It does exactly what it needs to. The only times I've had serious issues with rolling out to a vendor is when they have a "contractual agreement" to only use their solution. Almost every vendor that I've worked with and shown this product to has been skeptical for the first 5 minutes and fully converted to liking the ease of use of the product by 10 minutes
Matthew Behrens | TrustRadius Reviewer

Wayk Bastion (Discontinued)

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SecureLink Enterprise Access
Wayk Bastion (Discontinued)
8.7
Screen sharing
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.1
File transfer
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.0
Instant message
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.2
Access to sleeping/powered-off computers
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
6.1
Over-the-Internet remote session
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.1
Initiate remote control from mobile
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.1
Centralized management dashboard
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
8.5
Multi-platform remote control
SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.1

Pros

SecureLink Enterprise Access

  • Easy to setup on a client PC or server for access
  • Organizes client connections by gatekeeper so it is easy to find what you need
  • File transfer option is great for uploading files to client servers
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Anonymous | TrustRadius Reviewer

Cons

SecureLink Enterprise Access

  • Java based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.
  • Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.
  • I would love to see an App. I know they are working on this as well.
Matthew Behrens | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
Thomas Higgins | TrustRadius Reviewer

Likelihood to Renew

SecureLink Enterprise Access

SecureLink Enterprise Access 8.6
Based on 2 answers
We are happy using securelink to access our client environments
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 10.0
Based on 1 answer
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Anonymous | TrustRadius Reviewer

Usability

SecureLink Enterprise Access

No score
No answers yet
No answers on this topic

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 9.0
Based on 1 answer
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Anonymous | TrustRadius Reviewer

Support Rating

SecureLink Enterprise Access

SecureLink Enterprise Access 9.0
Based on 2 answers
The employees at Securelink have always been responsive and seem to be invested in the success of my company. They truly understand what their product means to us so if there is a problem, they are always willing to help. In the rare event that something is found on their end, they will be proactive and reach out to someone to help and get something on calendar for a fix
Matthew Behrens | TrustRadius Reviewer

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 9.8
Based on 4 answers
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
Thomas Higgins | TrustRadius Reviewer

Alternatives Considered

SecureLink Enterprise Access

Securelink seems to work better than LogMein for a large enterprise group. Our company has over 10,000 different connections and securelink manages them well.
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Anonymous | TrustRadius Reviewer

Return on Investment

SecureLink Enterprise Access

  • I've found that Securelink allows me to get a vendor access to an application for support purposes much faster than a provisioned VPN account and the red tape around this. I can set up a vendor to access an application suite in a half hour and it will be more secure than regular provisioning.
  • The ROI is yet to be seen on this, but it certainly makes Compliance, Internal Audit, and Legal very happy, which helps everybody.
  • Internally, there is much more push back and it has been problematic. For a tech, to have to log in to a server and navigate to a system is considered cumbersome, when before all they had to do was open up Putty or RDP to a server to get in. The only way to combat this is to force them to use Securelink by removing rights. Near impossible for the domain admins.
Matthew Behrens | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Chris Reddy | TrustRadius Reviewer

Screenshots

SecureLink Enterprise Access

Pricing Details

SecureLink Enterprise Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SecureLink Enterprise Access Editions & Modules

Additional Pricing Details

Wayk Bastion (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wayk Bastion (Discontinued) Editions & Modules

Edition
Technician CAL License99.991
Site License2499.992
Country LicenseContact Us3
Global LicenseContact Us4
  1. Per Technician
  2. Unlimited Technicians, Single Site
  3. Unlimited Technicians, Multiples Sites, Single Country
  4. Unlimited Technicians, Multiples Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SecureLink Enterprise Access
8.3
Wayk Bastion (Discontinued)
9.1

Likelihood to Renew

SecureLink Enterprise Access
8.6
Wayk Bastion (Discontinued)
10.0

Usability

SecureLink Enterprise Access
Wayk Bastion (Discontinued)
9.0

Performance

SecureLink Enterprise Access
9.0
Wayk Bastion (Discontinued)

Support Rating

SecureLink Enterprise Access
9.0
Wayk Bastion (Discontinued)
9.8

Add comparison