SendBird vs. Stream Chat

Stream Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU
Stream Chat	Score 8.6 out of 10	N/A	Stream.io offers a chat API for Custom Messaging Apps used to build real-time chat messaging to ship in-app messaging, via Stream.io's chat infrastructure and SDKs.	N/A

Pricing

SendBird

Stream Chat

Editions & Modules

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

No answers on this topic

Offerings

Pricing Offerings
SendBird	Stream Chat
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Additional Details

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

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More Pricing Information

Community Pulse
	SendBird	Stream Chat

Best Alternatives
	SendBird	Stream Chat
Small Businesses	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
Medium-sized Companies	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
Enterprises	Telegram Score 8.7 out of 10	Telegram Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	SendBird	Stream Chat
Likelihood to Recommend	8.9 (2 ratings)	8.6 (3 ratings)

User Testimonials
	SendBird	Stream Chat
Likelihood to Recommend	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review	Stream.IO, Inc. Based on my experience, here are some scenarios where Stream Chat is well suited: 1. If you want to build a real-time chat system then it is a very important use case. 2. Also good if you want to integrate it into gaming applications. However, there are also scenarios where Stream Chat may be less appropriate. For example: 1. stream chat use cases are mostly for real-time messaging use cases only but if you are someone who don't have such use case than you can skip stream chat Incentivized CJ Chirag jangra product analyst Read full review
Pros	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review	Stream.IO, Inc. Well, if there's a need for real-time messaging need then stream chat is there for the help. Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile. Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement. Verified User Anonymous Read full review
Cons	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review	Stream.IO, Inc. Better documentation on more subtle use-case scenarios Incentivized Christopher Underwood CTO (Chief Technical Officer) Read full review
Alternatives Considered	SendBird No answers on this topic	Stream.IO, Inc. Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than Twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat Incentivized CJ Chirag jangra product analyst Read full review
Return on Investment	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review	Stream.IO, Inc. stream chat saved a lot of our cost which we may have invested in building our own messaging system stream chat saved a lot of our time which we may have invested in building our own messaging system overall the ROI for us with stream chat was higher Verified User Anonymous Read full review
ScreenShots	SendBird Screenshots