SendBird vs. Twilio
SendBird vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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SendBird | Small Businesses (1-50 employees) | SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with… | $0 Up to 1,000 chat MAU | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
SendBird | Twilio | |
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SendBird | Twilio | |
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Small Businesses | Telegram Score 8.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Telegram Score 8.9 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Telegram Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SendBird | Twilio | |
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Likelihood to Recommend | 8.9 (2 ratings) | 6.5 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
SendBird | Twilio | |
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Likelihood to Recommend | SendBird | Twilio |
Pros | SendBird | Twilio |
Cons | SendBird | Twilio |
Likelihood to Renew | SendBird No answers on this topic | Twilio |
Usability | SendBird No answers on this topic | Twilio |
Performance | SendBird No answers on this topic | Twilio |
Support Rating | SendBird No answers on this topic | Twilio |
Implementation Rating | SendBird No answers on this topic | Twilio |
Alternatives Considered | SendBird No answers on this topic | Twilio |
Contract Terms and Pricing Model | SendBird No answers on this topic | Twilio |
Return on Investment | SendBird | Twilio |
ScreenShots | SendBird Screenshots | Twilio Screenshots |