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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A

    TestComplete

    Score8 out of 10
    N/ATestComplete is a GUI test automation tool that enables users of all skill levels to test the UI of every desktop, web, and mobile application. TestComplete is best suited for testers, automation engineers, and QA teams in any industry.

    $2,256

    per license

    Pricing
    ServiceNow App EngineTestComplete
    Editions & Modules
    No answers on this topic
    Node-Locked Base
    2,256
    per license
    Node-Locked Pro
    3,950
    per license
    Float - Base
    5,077
    per license
    Float - Pro
    7,901
    per license
    Offerings
    Pricing Offerings
    ServiceNow App EngineTestComplete
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pay for only the modules needed. TestComplete Pro includes all three modules: desktop, web, and mobile, at a bundled price point, as well as access to the parallel testing engine, TestExecute. TestComplete has additional add-ons, including TestExecute and the Intelligent Quality Add-On.
    More Pricing Information
    Community Pulse
    ServiceNow App EngineTestComplete
    Considered Both Products
    ServiceNow
    No answer on this topic
    SmartBear
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    12 Answers
    93%
    Would buy again
    25 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    88%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    13 Answers
    93%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    85%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    85%
    Implementation went as expected
    22 Answers
    Features
    ServiceNow App EngineTestComplete
    Low-Code Development
    Comparison of Low-Code Development features of ServiceNow App Engine and TestComplete
    Feature
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    TestComplete
    -
    Ratings
    Visual Modeling7.312 Ratings00 Ratings
    Drag-and-drop Interfaces8.411 Ratings00 Ratings
    Platform Security8.412 Ratings00 Ratings
    Platform User Management8.012 Ratings00 Ratings
    Reusability8.411 Ratings00 Ratings
    Platform Scalability8.312 Ratings00 Ratings
    Best Alternatives
    ServiceNow App EngineTestComplete
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    No answers on this topic
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    OpenText UFT One
    Score8 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    SoapUI Open Source
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow App EngineTestComplete
    Likelihood to Recommend
    8.5
    (13 ratings)
    7.0
    (88 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.1
    (6 ratings)
    Usability
    8.2
    (9 ratings)
    7.8
    (7 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    6.6
    (7 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.7
    (4 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ServiceNow App EngineTestComplete
    Likelihood to Recommend
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    SmartBear
    Best suited to smaller unit test or tests broken up, couple of forms at a time Not suited - larger regressions test involving multiple systems. - my main regression involving payments has been unsuccessful for the last 3 years despite all working fine separately and while being watched
    Read full review
    Pros
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    SmartBear
    • Identifying UI objects and application structure
    • Expandability of tests through scripts and script extensions/plugins
    • low barrier of entry (you can get started quickly, and other's don't need much explanation to contribute on a basic level)
    • Possibility of Jira integration for reporting
    • Relatively few (and usually easy to solve) git conflicts when working simultaneously
    • easy handling of test data, also for iterative tests
    Incentivized
    Read full review
    Cons
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    SmartBear
    • TestComplete could stand to have a simplified view for different types of users. For instance, as a manager/architecture guy, I'm not so interested in getting into the code and am more interested in file-based interactions.
    • TestComplete could use more integration with reporting for things like TeamCity to improve test status visibility.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    SmartBear
    We have bigger test automation pack using test complete at the same time we also think this is not good performing tool for large number of test automation scripts.
    Incentivized
    Read full review
    Usability
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    SmartBear
    It is usable when you become accustomed to its quirks. Not using it for two months and then you need to re-learn the quirks for some features (but some quirks are so awful that they will never fade from your memory). So, when using it regularly, it is possible to be quite productive, if no big correction in name mapping is needed.
    Incentivized
    Read full review
    Reliability and Availability
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Support Rating
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    SmartBear
    Some bugs were quickly resolved, but most UX quirks of the tool are just marked "as designed". No follow up for enhancement request.
    Incentivized
    Read full review
    Implementation Rating
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    SmartBear
    If you develop a mobile application and your testing process goes in cloud, probably you will face a problem - how to implement a stable connection between your mobile devices and testing servers
    Incentivized
    Read full review
    Alternatives Considered
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    SmartBear
    TestComplete stacks up against them in terms of GUI and seamless performance. It records each and every step and action been performed in the application and produces a detailed report in a well-structured manner. It can connect and access seamlessly among various databases directly to speed up the testing process.
    Incentivized
    Read full review
    Scalability
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    SmartBear
    No answers on this topic
    Return on Investment
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    SmartBear
    • Saves hundreds of man-hours with either QA testing or data entry
    • With the small cost of the product, it has saved the company money with both employee costs as well as the cost of mistakes made by human error or software bugs
    Incentivized
    Read full review
    ScreenShots