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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine is a low-code development environment for building workflow-oriented business applications on the ServiceNow AI Platform. It is used by citizen developers, application developers, and platform administrators to create request-management, case-management, operations, approval, and departmental applications that share ServiceNow’s data, security, automation, and user-experience framework.N/A

    Zoho Creator

    Score7.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Zoho Creator is a low-code application development platform for building enterprise-class applications that run on mobile, tablet, and web. It is designed to allow users to create custom forms, configure workflows, build pages, and deploy apps quickly.

    $12

    per month per user

    Pricing
    ServiceNow App EngineZoho Creator
    Editions & Modules
    No answers on this topic
    Standard
    $12
    per month per user
    Professional
    $30
    per month per user
    Enterprise
    $37
    per month per user
    Offerings
    Pricing Offerings
    ServiceNow App EngineZoho Creator
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Add-ons: Customer Portal: $100/month onwards Premium Support : 20% of license fees Enterprise support: 25% of license fees
    More Pricing Information
    Community Pulse
    ServiceNow App EngineZoho Creator
    Considered Both Products
    ServiceNow
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    12 Answers
    95%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    95%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    13 Answers
    95%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    95%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    95%
    Implementation went as expected
    18 Answers
    Features
    ServiceNow App EngineZoho Creator
    Low-Code Development
    Comparison of Low-Code Development features of ServiceNow App Engine and Zoho Creator
    Feature
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Zoho Creator
    7.9
    18 Ratings
    6% below category average
    Visual Modeling7.312 Ratings7.617 Ratings
    Drag-and-drop Interfaces8.411 Ratings8.917 Ratings
    Platform Security8.412 Ratings7.918 Ratings
    Platform User Management8.012 Ratings7.818 Ratings
    Reusability8.411 Ratings7.018 Ratings
    Platform Scalability8.312 Ratings7.918 Ratings
    Best Alternatives
    ServiceNow App EngineZoho Creator
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    OutSystems
    Score6.4 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow App EngineZoho Creator
    Likelihood to Recommend
    8.5
    (13 ratings)
    8.8
    (24 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (2 ratings)
    Usability
    8.2
    (9 ratings)
    8.0
    (18 ratings)
    Availability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.8
    (4 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ServiceNow App EngineZoho Creator
    Likelihood to Recommend
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Zoho
    If you are using some application of Zoho and want some more functionality into it, Use Zoho creator to develop a separate app as per requirement and integrate it with your Zoho App. Small organization can use creator to make apps but it can be used for small range of storage, For Large organization , it may be not feasible.
    Incentivized
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    Pros
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Zoho
    • Accountability for each employee work which is very vital for any organization
    • Making operations very simple even that a simple lay man would be able to perform detailed work like a pro
    • Data tracking in live was made possible
    • Using proper Manpower for the work they are apt.
    Incentivized
    Read full review
    Cons
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Zoho
    • In C6, the new setup of permissions is not logical. Admins now have access to every application rather than specific applications, which impacts data confidentiality.
    • In C6, the new feature for having multiple environments is very limited as it does not work for ZOHO Creator applications that are linked to other Zoho Creator applications in the same workspace - which is not logical at all.
    • In C6, the revised permissions for Developers do not allow the developer to assign permissions to users or to publish forms, reports, pages, etc....which again is not logical.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Zoho
    Today Zoho Creator is included in our current plan from Zoho One, but if it was needed to pay apart it should be done because the software we created became very important for our team. The use of Zoho Creator contributes to endorse the Zoho One subscription year after year.
    Incentivized
    Read full review
    Usability
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
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    Zoho
    Its quite easy if one has the need, interest and passion to build applications and solutions through low-code. One example would be, that my finance head who has absolutely nothing to do with tech and apps, is now able to create apps and manage Zoho Creator all by himself. So its all about the interest and how much time we put to learn the tool. Having said that, its quite easy to learn the tool and create anything that's within our scope of knowledge.
    Incentivized
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    Reliability and Availability
    ServiceNow
    Almost 100% available on time
    Incentivized
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    Zoho
    In an earlier comment, I mentioned Zoho's excellent uptime. I have been using the system for over 6 years, and have experienced only momentary outages, and of those, only a hand full over the years. It is extremely reliable
    Incentivized
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    Performance
    ServiceNow
    No answers on this topic
    Zoho
    We do not integrate Zoho with other systems at this time, but rarely are searches, database exports, record edits or creation tasks ever slow enough to notice. It is quite usable
    Incentivized
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    Support Rating
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
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    Zoho
    I recommend Zoho Creator very often. A lot of companies go big earlier than they need to and spend way too much on SalesForce & Marketo. I worked for a small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho Creator was incredibly easy to set up, intuitive to use, and contains all the most essential features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredibly useful in acquiring leads, nurturing them, and tracking pipeline in Zoho Creator. Our small sales team found it very easy to use and loved it.
    Incentivized
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    Implementation Rating
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
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    Zoho
    Even if it is a easy to use platform, it got some issues on the implementation that could easily handle by IT teams. In our scenario this team don't exist anymore, and the business/marketing team had their expectations that it was quickier to be implemented. So, consider a professional help on this implementation could be cost more (of cource) but it would be helpful to manage the issues and expectations.
    Incentivized
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    Alternatives Considered
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
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    Zoho
    Zoho Creator stands out for its balance of affordability, ease of use, and powerful customization options. While it may not offer the same level of enterprise-scale features as platforms like OutSystems or Mendix, it provides a robust solution that meets the needs of many businesses, especially those looking for an integrated, cost-effective low-code platform with strong support for both simple and complex applications.
    Incentivized
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    Scalability
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Zoho
    Zoho is incredibly versatile. Much thought was put in to the way the platform functions. I've yet to face a situation where Zoho would not be able to do what I needed. That being said, because of its power, it can also be a bit intimidating technically. Simple needs are simple. More complex needs are ... more complex! Overall, it's a powerful, robust platform
    Incentivized
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    Return on Investment
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    Zoho
    • With using Zoho Creator we are able to build apps that we may otherwise pay a pretty penny for. We may risk some features we could get from a 3rd party app but the fact that the data we do collect can easily syn with our CRM and Accounting systems makes up for this.
    • Negatively speaking, it takes time to fine tune and really craft your application. I am not a coder, nor do I have a coding background, so patience is key as you design and build out your application.
    Incentivized
    Read full review
    ScreenShots

    Zoho Creator Screenshots

    Screenshot of Multi-Platform App builderScreenshot of Dashboards created using Zoho CreatorScreenshot of An overview of Hotel management dashboardScreenshot of Schedule and manage eventsScreenshot of BI and AnalyticsScreenshot of Help Desk overview