ServiceNow App Engine vs. Zoho Creator

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow App Engine
Score 7.4 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Zoho Creator
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
Zoho Creator is a low-code application development platform for building enterprise-class applications that run on mobile, tablet, and web. It is designed to allow users to create custom forms, configure workflows, build pages, and deploy apps quickly.
$8
per month per user
Pricing
ServiceNow App EngineZoho Creator
Editions & Modules
No answers on this topic
Standard
$8
per month per user
Professional
$20
per month per user
Enterprise
$25
per month per user
Offerings
Pricing Offerings
ServiceNow App EngineZoho Creator
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAdd-ons: Customer Portal: $100/month onwards Premium Support : 20% of license fees Enterprise support: 25% of license fees
More Pricing Information
Community Pulse
ServiceNow App EngineZoho Creator
Features
ServiceNow App EngineZoho Creator
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
ServiceNow App Engine
7.6
6 Ratings
10% below category average
Zoho Creator
8.0
18 Ratings
5% below category average
Visual Modeling7.36 Ratings7.617 Ratings
Drag-and-drop Interfaces9.05 Ratings9.017 Ratings
Platform Security8.36 Ratings8.218 Ratings
Platform User Management7.06 Ratings8.018 Ratings
Reusability8.05 Ratings7.218 Ratings
Platform Scalability5.86 Ratings8.118 Ratings
Best Alternatives
ServiceNow App EngineZoho Creator
Small Businesses
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow App EngineZoho Creator
Likelihood to Recommend
6.7
(7 ratings)
9.1
(24 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
7.7
(3 ratings)
7.9
(18 ratings)
Availability
10.0
(1 ratings)
10.0
(1 ratings)
Performance
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.8
(4 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
10.0
(1 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ServiceNow App EngineZoho Creator
Likelihood to Recommend
ServiceNow
When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.
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Zoho
If you are using some application of Zoho and want some more functionality into it, Use Zoho creator to develop a separate app as per requirement and integrate it with your Zoho App. Small organization can use creator to make apps but it can be used for small range of storage, For Large organization , it may be not feasible.
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Pros
ServiceNow
  • Perfect tools for easy task management.
  • Coordination platform.
  • Effective project documentation.
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Zoho
  • Accountability for each employee work which is very vital for any organization
  • Making operations very simple even that a simple lay man would be able to perform detailed work like a pro
  • Data tracking in live was made possible
  • Using proper Manpower for the work they are apt.
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Cons
ServiceNow
  • Improve the UI of the environment
  • The left panel in service now is clumsy that can be improved.
  • Connect service now with callers email for any notification related to any incident raised.
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Zoho
  • In C6, the new setup of permissions is not logical. Admins now have access to every application rather than specific applications, which impacts data confidentiality.
  • In C6, the new feature for having multiple environments is very limited as it does not work for ZOHO Creator applications that are linked to other Zoho Creator applications in the same workspace - which is not logical at all.
  • In C6, the revised permissions for Developers do not allow the developer to assign permissions to users or to publish forms, reports, pages, etc....which again is not logical.
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Likelihood to Renew
ServiceNow
There are limited use cases where we are just using the service now app engine as of now
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Zoho
Today Zoho Creator is included in our current plan from Zoho One, but if it was needed to pay apart it should be done because the software we created became very important for our team. The use of Zoho Creator contributes to endorse the Zoho One subscription year after year.
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Usability
ServiceNow
overall it's a good software, but I think it could be updated to give it an edge over other platforms
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Zoho
Its quite easy if one has the need, interest and passion to build applications and solutions through low-code. One example would be, that my finance head who has absolutely nothing to do with tech and apps, is now able to create apps and manage Zoho Creator all by himself. So its all about the interest and how much time we put to learn the tool. Having said that, its quite easy to learn the tool and create anything that's within our scope of knowledge.
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Reliability and Availability
ServiceNow
Almost 100% available on time
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Zoho
In an earlier comment, I mentioned Zoho's excellent uptime. I have been using the system for over 6 years, and have experienced only momentary outages, and of those, only a hand full over the years. It is extremely reliable
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Performance
ServiceNow
No answers on this topic
Zoho
We do not integrate Zoho with other systems at this time, but rarely are searches, database exports, record edits or creation tasks ever slow enough to notice. It is quite usable
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Support Rating
ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
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Zoho
I recommend Zoho Creator very often. A lot of companies go big earlier than they need to and spend way too much on SalesForce & Marketo. I worked for a small company with some limited budget that pivoted to sell it's product to the Enterprise. Zoho Creator was incredibly easy to set up, intuitive to use, and contains all the most essential features that most users need and seek in SalesForce. We integrated with MailChimp & Unbounce and were able to be incredibly useful in acquiring leads, nurturing them, and tracking pipeline in Zoho Creator. Our small sales team found it very easy to use and loved it.
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Implementation Rating
ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
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Zoho
Even if it is a easy to use platform, it got some issues on the implementation that could easily handle by IT teams. In our scenario this team don't exist anymore, and the business/marketing team had their expectations that it was quickier to be implemented. So, consider a professional help on this implementation could be cost more (of cource) but it would be helpful to manage the issues and expectations.
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Alternatives Considered
ServiceNow
ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.
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Zoho
Zoho Creator stands out for its balance of affordability, ease of use, and powerful customization options. While it may not offer the same level of enterprise-scale features as platforms like OutSystems or Mendix, it provides a robust solution that meets the needs of many businesses, especially those looking for an integrated, cost-effective low-code platform with strong support for both simple and complex applications.
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Scalability
ServiceNow
It is scalable but not reliable
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Zoho
Zoho is incredibly versatile. Much thought was put in to the way the platform functions. I've yet to face a situation where Zoho would not be able to do what I needed. That being said, because of its power, it can also be a bit intimidating technically. Simple needs are simple. More complex needs are ... more complex! Overall, it's a powerful, robust platform
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Return on Investment
ServiceNow
  • Effective and profitable multiple project management platform.
  • The tracking of project activities and contract management the tool is amazing.
  • Effective solution of files sharing and easy project comment sharing software.
  • Intuitive collaboration solution.
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Zoho
  • With using Zoho Creator we are able to build apps that we may otherwise pay a pretty penny for. We may risk some features we could get from a 3rd party app but the fact that the data we do collect can easily syn with our CRM and Accounting systems makes up for this.
  • Negatively speaking, it takes time to fine tune and really craft your application. I am not a coder, nor do I have a coding background, so patience is key as you design and build out your application.
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ScreenShots

Zoho Creator Screenshots

Screenshot of Multi-Platform App builderScreenshot of Dashboards created using Zoho CreatorScreenshot of An overview of Hotel management dashboardScreenshot of Schedule and manage eventsScreenshot of BI and AnalyticsScreenshot of Help Desk overview