How Studio 31 automated 37+ processes and saved over 3 hours every day with Zoho Creator
Overall Satisfaction with Zoho Creator Platform
It's always perceived that wedding photographers have the best job and it's
all fun. However, in reality, it's the most complex service offering in the whole
wedding industry because it's the only service that has a very long customer
lifecycle—90+ days—and also the riskiest.
For the first few years, Studio 31 was busy building a strong foundation, and
it solely focused on the creative aspect of the business, along with great
customer service.
From inquiry to delivery, there were more than 37 processes that had to be
diligently followed to provide a hassle-free experience for its customers. For
Studio 31, everything was smooth initially, when we captured a limited
number of weddings. However, as we grew, we lost control over what was
happening, and a creative profession turned into an administrative one, with
all the hassles that entails.
There's nothing that you cannot achieve in Zoho Creator. You just need clarity and direction on how to make best use of the product.
all fun. However, in reality, it's the most complex service offering in the whole
wedding industry because it's the only service that has a very long customer
lifecycle—90+ days—and also the riskiest.
For the first few years, Studio 31 was busy building a strong foundation, and
it solely focused on the creative aspect of the business, along with great
customer service.
From inquiry to delivery, there were more than 37 processes that had to be
diligently followed to provide a hassle-free experience for its customers. For
Studio 31, everything was smooth initially, when we captured a limited
number of weddings. However, as we grew, we lost control over what was
happening, and a creative profession turned into an administrative one, with
all the hassles that entails.
- Data management and accuracy
- Expensive human error due to business complexity
- Dependency on spreadsheets that had to be manually updated
- Updating customers manually resulted in over 46 email threads
per customer and staff having to invest over four hours every
day in replying to emails - Lack of analytics and reporting
- And more random issues that would pop up every day
There's nothing that you cannot achieve in Zoho Creator. You just need clarity and direction on how to make best use of the product.
Pros
- Build anything from scratch
- Saves tons of time when compared to traditional development
- Can see results instantly if we've the right people working on it
- Citizen developer friendly
- Integrations with other Zoho Products + Third Party tools makes life easier
- Easy reporting and analytics
- The fastest and best solution for building internal tools that wont cost you a bomb
Cons
- Technical support through live chat where we can get help on coding etc.
- Partners and developer resources
- Eliminated emails by over 98% (average of 45 emails per client)
- 80% increase in creative and strategic productivity
- End-service delivery time decreased by 40%
- Automation helped Studio 31 stop using spreadsheets an documents
- Saved 3 hours on average per employee, per day
- Reduced human error by 95%
- Increased employee and customer happiness by more than 70%
- Employee self-assessment and performance is now automated and non-biased
- Increased profit per order by over 24%
Do you think Zoho Creator delivers good value for the price?
Yes
Are you happy with Zoho Creator's feature set?
Yes
Did Zoho Creator live up to sales and marketing promises?
Yes
Did implementation of Zoho Creator go as expected?
Yes
Would you buy Zoho Creator again?
Yes
Comments
Please log in to join the conversation