ServiceNow Customer Service Management vs. SherpaDesk
ServiceNow Customer Service Management vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
ServiceNow Customer Service Management | SherpaDesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | SherpaDesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | SherpaDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | SherpaDesk | |
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Likelihood to Recommend | 7.4 (6 ratings) | 8.0 (3 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | SherpaDesk | |
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Likelihood to Recommend | ServiceNow | SherpaDesk |
Pros | ServiceNow | SherpaDesk |
Cons | ServiceNow | SherpaDesk |
Usability | ServiceNow | SherpaDesk No answers on this topic |
Support Rating | ServiceNow | SherpaDesk No answers on this topic |
Alternatives Considered | ServiceNow | SherpaDesk |
Return on Investment | ServiceNow | SherpaDesk |
ScreenShots | SherpaDesk Screenshots |