ServiceNow Customer Service Management vs. SolarWinds Web Help Desk (WHD)
ServiceNow Customer Service Management vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvementā¦ | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |
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Top Pros | ||
Top Cons |
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ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.7Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | 7.4 (6 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | 10.0 (1 ratings) | 10.0 (3 ratings) |
Support Rating | 9.0 (1 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
ServiceNow Customer Service Management | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | ServiceNow | SolarWinds |
Pros | ServiceNow | SolarWinds |
Cons | ServiceNow | SolarWinds |
Likelihood to Renew | ServiceNow No answers on this topic | SolarWinds |
Usability | ServiceNow | SolarWinds |
Support Rating | ServiceNow | SolarWinds |
Implementation Rating | ServiceNow No answers on this topic | SolarWinds |
Alternatives Considered | ServiceNow | SolarWinds |
Return on Investment | ServiceNow | SolarWinds |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |