TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow DevOps

    Score8.3 out of 10
    N/AServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A

    ZenTao

    Score8 out of 10
    N/AProduct management: product, story, backlog, plan, release and roadmap Project management: project, Sprint, task, build and burndown chart Test management: bug, test case, test request and test result CI: Jenkins integration, automation testing, ZTF Document management: product document library, project document library and customized document library Work management: todo management and my task/ bug/ story/ project Company management:…N/A
    Pricing
    ServiceNow DevOpsZenTao
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ServiceNow DevOpsZenTao
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ServiceNow DevOpsZenTao
    Considered Both Products
    ServiceNow
    No answer on this topic
    ZenTao Software Co., Ltd.
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    4 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    ServiceNow DevOpsZenTao
    Project Management
    Comparison of Project Management features of ServiceNow DevOps and ZenTao
    Feature
    ServiceNow DevOps
    -
    Ratings
    ZenTao
    8.0
    4 Ratings
    4% above category average
    Task Management00 Ratings8.14 Ratings
    Resource Management00 Ratings8.62 Ratings
    Gantt Charts00 Ratings7.94 Ratings
    Scheduling00 Ratings6.54 Ratings
    Workflow Automation00 Ratings7.84 Ratings
    Team Collaboration00 Ratings8.04 Ratings
    Support for Agile Methodology00 Ratings8.94 Ratings
    Support for Waterfall Methodology00 Ratings8.02 Ratings
    Document Management00 Ratings8.14 Ratings
    Email integration00 Ratings7.64 Ratings
    Mobile Access00 Ratings7.24 Ratings
    Change request and Case Management00 Ratings9.14 Ratings
    Best Alternatives
    ServiceNow DevOpsZenTao
    Small Businesses
    No answers on this topic
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Azure DevOps
    Score8.1 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Azure DevOps Server
    Score8.5 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow DevOpsZenTao
    Likelihood to Recommend
    9.0
    (5 ratings)
    8.0
    (4 ratings)
    User Testimonials
    ServiceNow DevOpsZenTao
    Likelihood to Recommend
    ServiceNow
    ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
    Incentivized
    Read full review
    ZenTao Software Co., Ltd.
    I am very glad about the working speed of this tool. The comfort and support it has provided us in project management are worth appreciating because Project management is a big deal and using ZenTao has made it easy and fun for us as we can as a team better collaborate. But some of its features need to be fixed.
    Read full review
    Pros
    ServiceNow
    • Plan develop, build, test, deploy and operate any applications in a safer environment.
    • Evaluating and monitoring improvements
    • Connects with third party and existing applications
    Incentivized
    Read full review
    ZenTao Software Co., Ltd.
    • Story could be linked with product, sprint, test case, bug, which makes traceability so great.
    • Test module, with test case, case library, test request, test report, very detailed.
    • On-Premise available, the package is very small based on LAMPP
    • SaaS version even cheaper without your own IT maintenance support.
    • Price really affordable.
    • API call is easy, so that we could do customizations.
    Read full review
    Cons
    ServiceNow
    • No drop-down option is available to click when requesting specific software or hardware.
    Incentivized
    Read full review
    ZenTao Software Co., Ltd.
    • The function of ZenTao mobile version is a little weak.
    • ZenTao users need to receive training before they start using the software, because for testers, the first use of the software may be a little complicated, and they cannot execute the same test case multiple times in the same test execution process.
    • Although there are many reports built in. But if you want to get the data yourself,You have to know how to write SQL to customize your reports, which can a little bit challenging.
    Read full review
    Alternatives Considered
    ServiceNow
    As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
    Incentivized
    Read full review
    ZenTao Software Co., Ltd.
    ZenTao defines bugs, tasks, and stories separately, not just an ISSUE. I can oversee the development from creating a Product Backlog to releasing the increment. I can also collect and record product feedback from the client and share with my team.
    Read full review
    Return on Investment
    ServiceNow
    • ROI
    • Increased the NPR score.
    • Central locale for information and troubleshooting.
    Incentivized
    Read full review
    ZenTao Software Co., Ltd.
    • We are delivering projects on time and can keep an eye on the progress of our projects.
    • My team and I can better communicate on a project.
    • As it is [in my experience], buggy it sometimes results in disturbing the whole working of our company.
    Read full review
    ScreenShots

    ZenTao Screenshots

    Screenshot of Dashboard. Overview of your product, projects, bugs, tasks, test, and todos.Screenshot of Task and timelineScreenshot of Git/SVN Repository and Jenkins integrationScreenshot of Drag and drop to manage todos.Screenshot of Report a bug and convert it to a story/task by one-click.Screenshot of Sprint overview.