<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
35 Ratings

ServiceNow IT Asset Management

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Tivoli Asset Management for IT (Discontinued) ranks higher in 1 feature set: IT Asset Management

IT Asset Management

7.9

ServiceNow IT Asset Management

79%
9.0

Tivoli Asset Management for IT (Discontinued)

90%
Tivoli Asset Management for IT (Discontinued) ranks higher in 4/5 features

Software and hardware inventory tracking

8.2
82%
17 Ratings
10.0
100%
1 Rating

License management

8.1
81%
15 Ratings
10.0
100%
1 Rating

Asset lifecycle monitoring

8.2
82%
16 Ratings
10.0
100%
1 Rating

Contract management

7.3
73%
15 Ratings
10.0
100%
1 Rating

Asset relationship management

7.9
79%
16 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • ServiceNow IT Asset Management is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

ServiceNow IT Asset Management

82%
18 Ratings
8.0

Tivoli Asset Management for IT (Discontinued)

80%
1 Rating

Likelihood to Recommend

ServiceNow IT Asset Management

Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve
Prakhar Verma | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas.For a small scale industry, Tivoli Asset management solution is not a big help.
Anonymous | TrustRadius Reviewer

Pros

ServiceNow IT Asset Management

  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
Parikshith Malalur Jagadeesh | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
  • Easy to integrate with any asset management solution.
  • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
Anonymous | TrustRadius Reviewer

Cons

ServiceNow IT Asset Management

  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
Harish Engolkar | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • Software bundling can be handled in a better way
  • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
  • Asset Topology can be introduced to see the dependencies between related assets
Anonymous | TrustRadius Reviewer

Pricing Details

ServiceNow IT Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Tivoli Asset Management for IT (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

ServiceNow IT Asset Management

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
Ranjeet Pandey | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
Anonymous | TrustRadius Reviewer

Return on Investment

ServiceNow IT Asset Management

  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
Andrea Bardone | TrustRadius Reviewer

Tivoli Asset Management for IT (Discontinued)

  • By tracking software assets, we are able to easily manage the license compliance
  • By getting the over/under allocation metrics we are able to get full control on asset procurement
  • Recycle/Reuse asset procedures made simple
Anonymous | TrustRadius Reviewer

Add comparison