ServiceNow IT Asset Management vs. Tivoli Asset Management for IT (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Tivoli Asset Management for IT (Discontinued)
Score 8.0 out of 10
N/A
IBM's Tivoli Asset Management for IT reached end of life (EOL) in 2015.N/A
Pricing
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Top Pros
Top Cons

No answers on this topic

Features
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Tivoli Asset Management for IT (Discontinued)
9.0
1 Ratings
17% above category average
Software and hardware inventory tracking8.317 Ratings10.01 Ratings
License management8.815 Ratings10.01 Ratings
Asset lifecycle monitoring8.916 Ratings10.01 Ratings
Contract management8.515 Ratings10.01 Ratings
Asset relationship management8.116 Ratings5.01 Ratings
Best Alternatives
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
ConnectWise RMM
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Score 8.1 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Likelihood to Recommend
8.8
(18 ratings)
8.0
(1 ratings)
User Testimonials
ServiceNow IT Asset ManagementTivoli Asset Management for IT (Discontinued)
Likelihood to Recommend
ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
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Discontinued Products
Tivoli Asset Management for IT can be used very well in a big datacenter to easily manage assets. For linear assets there are other Tivoli Asset Manager products available such as for transportation domain, oil and gas. For a small scale industry, Tivoli Asset management solution is not a big help.
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Pros
ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Discontinued Products
  • The first and foremost is Tivoli Asset Management has a rich set of software catalogs available in the market. On top of it IBM, publishes the latest and greatest often to add/include in the catalog bucket.
  • Easy to integrate with any asset management solution.
  • Can take benefit of all asset module solutions such as procurement, invoicing, PO, receivables, asset lifecyle, vendor and contract management using Tivoli Asset Management.
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Cons
ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Discontinued Products
  • Software bundling can be handled in a better way
  • Should eliminate rotating/non-rotating items concepts or should have an easy way to receive assets
  • Asset Topology can be introduced to see the dependencies between related assets
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Alternatives Considered
ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
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Discontinued Products
Tivoli Asset Management is comparatively cheap and easy to implement with a rich set of complementing modules. It can also be integrated easily with other asset management solutions and act as a single source of truth for other PMP processes
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Return on Investment
ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
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Discontinued Products
  • By tracking software assets, we are able to easily manage the license compliance
  • By getting the over/under allocation metrics we are able to get full control on asset procurement
  • Recycle/Reuse asset procedures made simple
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ScreenShots