ServiceNow IT Operations Management vs. SolarWinds Engineer's Toolset vs. Spiceworks Connectivity Dashboard

If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.

Incentivized

I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.

Incentivized

hassle free of IT resources is plus point. Monitoring the external resources related to Websites, service provider links or any hosted applications is a great feature in Spiceworks Connectivity Dashboard. Alert reporting on monitored resources is at ease. Integration with custom devices needs to be improved. devices integrated with snmp protocol is not reported with full details which needs to be rectified by Spiceworks Connectivity Dashboard.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• Various monitoring
• Stores history
• Suggests indices
• Helps to find the SQL query text
• Helps to see what machines/users the bad queries are coming from
• Shows current blocking session

Incentivized

• Monitoring Applications
• External resources monitoring related to ISP
• Alerting mechanism via email and dashboard monitoring

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

• The unifying component that is intended to be the initial interface to the tools seems clunky. I prefer to start the tools individually rather than using it.
• The port scanner could use some improvements to make it easier to use.

Incentivized

• Integration with custom devices needs to be improved
• providing more insight of device is required when added to monitoring list
• the feel and look of dashboard needs some improvement
• Agent is resource hungry, to be made light weight for systems

Incentivized

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

Very easy to use and intuitive. Just be careful with the WAN Killer...it does what it says.

Incentivized

Our organization uses it regularly. It is reliable, and we keep finding new uses for it

Incentivized

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

I haven't compared any tools similar to SolarWinds Engineer's Toolset. This might be because I'm pretty biased when it comes to monitoring, and reporting solutions. I've found that SolarWinds provides the biggest bang for the buck in my opinion. I'm sure there are other solutions on the market that compete, but I haven't tried any of them because I've been very satisfied with SolarWinds.

Incentivized

Spiceworks Network Monitor being a free tool, can easily be overtaken against any other product which is cost involved and most of the features are available which are provided by any leading network monitoring tool available in the market. Few of the features which are not present in spiceworks tool (like autodiscovery of resources) needs to be added which will give a great competition for the product. Alerting features, response tickets, sending alerts via email is one of the great features in the product

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized

• Spend less time downloading free buggy tools
• All the tools in one spot, so you don't have to look around for tools
• Get to the solution sooner

Incentivized

• if on premises cannot be deployed on Linux environment which needs windows license requirement
• competitive price makes easy for decision
• lacking in auto discovery of devices is the most negative point for ROI

Incentivized