Likelihood to Recommend We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Read full review SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to
Splunk . Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you
Read full review Pros The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences With AI driven classification, it's easy to track outage impacts Read full review Sumo Logic allowed for our InfoSec team to ingest logs from our CDN directly, in real-time, instead of massive compressed archives that were sent every two-hours (the only alternative at the time). Sumo Logic had an app for these logs, that allowed us to easily get an immediate payoff from the data, with canned dashboard and saved searches. Sumo Logic has a fairly extensive REST API when it comes to log sources, source configurations, dashboard data, searches, etc. Their wiki for the API is usually kept up to date. Sumo Logic, during the period of time I had used their product, had added the ability to configure agents via configuration files. This allowed customers to configure their endpoints, and modify the endpoints, with configuration management tools like Chef / Puppet / Salt. Beforehand, the only option was to always make changes either via the web portal or REST API. The solutions engineers were extremely helpful, and easily reachable when issues would occur. Users at our company found it easy to get started, working on new dashboards, scheduled searches, and alerting. The alerting worked well with our third-party paging tool. Read full review Cons Scan network is limited to their discovery tool, which is costly Integration to jamf and ubunto tools Agents TCO integration to password management tools which are critical for successful scans Gal Avraham Manager, IT and Information Security Division
Read full review I like the help center, but I think if it had more GUI tools, it could help new users. Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me). I would like better know-how on how to create reports that will help our business. Read full review Usability Sumo Logic is very powerful but definitely requires some configuration work to get the most out of it. You can get a certification related to this, but it is definitely not something you can just throw together.
Read full review Support Rating I would give this rating because I attended a free Sumo Logic training at a WeWork in Chicago. I found the training very useful, and I learned a lot of features that I was not aware of before I went to the training. I like the idea that SumoLogic provides free training seminars. I am certified in level1, and I plan on certifying to level2.
Read full review Implementation Rating I was satisfied with the implementation, as at the time, it was the best way to implement the product with the available feature sets in Sumo Logic. User creation and management became more of an issue during continued use, instead of it being an issue related to deploying the product in our environment.
Read full review Alternatives Considered BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use
Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us.
Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Read full review Sumo Logic works very well out of the gate. For a small business it has given us what we need. I worked at a larger company previously, and we produced so many logs we had to create a custom logging service to handle them all. Cost and availability are big issues when deciding between the different services, whether self maintained and hosted, or provided by another company.
Read full review Professional Services I've assisted several OneLogin customers with partner accounts to Sumo Logic. It has always been pleasant.
Read full review Return on Investment With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90% Read full review I can't think of any negative side effects other than it being SO slow sometimes, but compared to Splunk everything is slow It's SO much cheaper than Splunk that the time it takes to query information is well worth it In the times that we've had Sumo go down or stop logging information, we've found that we'd be absolutely lost without Sumo Read full review ScreenShots