What users are saying about
10 Ratings
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Score 9.1 out of 100
48 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

ServiceNow IT Operations Management

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
Anonymous | TrustRadius Reviewer

Sumo Logic

SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to Splunk. Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you
Anonymous | TrustRadius Reviewer

Pros

ServiceNow IT Operations Management

  • In platform expertise and workflows, so we don't allows have to build everything from scratch.
  • Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
  • Increased investment in AIOps and automation
  • Relatively fast time to value with out-of-the-box capabilities and automation.
Anonymous | TrustRadius Reviewer

Sumo Logic

  • Sumo Logic allowed for our InfoSec team to ingest logs from our CDN directly, in real-time, instead of massive compressed archives that were sent every two-hours (the only alternative at the time). Sumo Logic had an app for these logs, that allowed us to easily get an immediate payoff from the data, with canned dashboard and saved searches.
  • Sumo Logic has a fairly extensive REST API when it comes to log sources, source configurations, dashboard data, searches, etc. Their wiki for the API is usually kept up to date.
  • Sumo Logic, during the period of time I had used their product, had added the ability to configure agents via configuration files. This allowed customers to configure their endpoints, and modify the endpoints, with configuration management tools like Chef / Puppet / Salt. Beforehand, the only option was to always make changes either via the web portal or REST API.
  • The solutions engineers were extremely helpful, and easily reachable when issues would occur.
  • Users at our company found it easy to get started, working on new dashboards, scheduled searches, and alerting. The alerting worked well with our third-party paging tool.
Derek Ardolf | TrustRadius Reviewer

Cons

ServiceNow IT Operations Management

  • A lot of flexibility in the licensing options which can get overwhelming.
  • They are just starting to get into helping with DevOps so I don't have as much experience there but it's a challenge for us.
  • Pricing negotiations - although that can be pretty much every vendor.
Anonymous | TrustRadius Reviewer

Sumo Logic

  • I like the help center, but I think if it had more GUI tools, it could help new users.
  • Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me).
  • I would like better know-how on how to create reports that will help our business.
M Phillip Yogore | TrustRadius Reviewer

Usability

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Sumo Logic

Sumo Logic 7.7
Based on 3 answers
Sumo Logic is very powerful but definitely requires some configuration work to get the most out of it. You can get a certification related to this, but it is definitely not something you can just throw together.
Anonymous | TrustRadius Reviewer

Support Rating

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Sumo Logic

Sumo Logic 8.8
Based on 8 answers
I would give this rating because I attended a free Sumo Logic training at a WeWork in Chicago. I found the training very useful, and I learned a lot of features that I was not aware of before I went to the training. I like the idea that SumoLogic provides free training seminars. I am certified in level1, and I plan on certifying to level2.
M Phillip Yogore | TrustRadius Reviewer

Implementation Rating

ServiceNow IT Operations Management

No score
No answers yet
No answers on this topic

Sumo Logic

Sumo Logic 9.0
Based on 2 answers
I was satisfied with the implementation, as at the time, it was the best way to implement the product with the available feature sets in Sumo Logic. User creation and management became more of an issue during continued use, instead of it being an issue related to deploying the product in our environment.
Derek Ardolf | TrustRadius Reviewer

Alternatives Considered

ServiceNow IT Operations Management

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
Anonymous | TrustRadius Reviewer

Sumo Logic

Sumo Logic works very well out of the gate. For a small business it has given us what we need. I worked at a larger company previously, and we produced so many logs we had to create a custom logging service to handle them all. Cost and availability are big issues when deciding between the different services, whether self maintained and hosted, or provided by another company.
David Tanner | TrustRadius Reviewer

Return on Investment

ServiceNow IT Operations Management

  • Eliminated a lot of manual processes with automation and sharing information across team.
  • Cleaned up our CMDB from well below 40% accurate to well over 90%.
  • AIOps finding anomalies and tying them to service maps.
Anonymous | TrustRadius Reviewer

Sumo Logic

  • I can't think of any negative side effects other than it being SO slow sometimes, but compared to Splunk everything is slow
  • It's SO much cheaper than Splunk that the time it takes to query information is well worth it
  • In the times that we've had Sumo go down or stop logging information, we've found that we'd be absolutely lost without Sumo
Anonymous | TrustRadius Reviewer

Pricing Details

ServiceNow IT Operations Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Operations Management Editions & Modules

Additional Pricing Details

Sumo Logic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sumo Logic Editions & Modules

Edition
Essentials$3.001
Enterprise$4.001
Enterprise Security$4.251
Enterprise Suite$4.751
  1. Per GB Logs
Additional Pricing Details

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