ServiceTitan vs. SketchUp

ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.

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SketchUp is great for individually studying options for building design. It is an awesome conceptual tool to be able to quickly model and manipulate a building to study different designs. It is not good for complex geometries, especially curves. Surfaces have a hard time registering and cutting into one another. It also eventually needs to go into Revit to be more realistic as it is not good as a documentation tool

Incentivized

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• Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
• Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
• Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.

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• Quickly exploring solutions in 3D: We get a lot of "what if" and "what would that look like" questions. While hand-sketching and hand-drafting can be fairly quick, SketchUp allows me to quickly create 3D and 2D views of a detail or solution, change dimensions and materials in a flash, and show a client or installer the plan in minutes.
• Creating professional design documents in LayOut: Projects of any scale need good documentation. Using a combination of SketchUp and LayOut, I can create a Design Intent Set, plans for permitting, a set for mechanical trades to mark-up, etc. Having clear, appropriately-scaled drawings with dimensions or notations is a must, and we don't always have the time or budget to get an architect involved!
• Using live files to guide discussions: Not all clients are "visual" people, so opening their model and orbiting around their space in real time has been extremely helpful. Clients and trades enjoy the perspective views so much that we often include them in the full-sized drawing sets to give a good "overall" view of the project intent. For complex or tight spaces, sometimes un-rendered plans and elevations just aren't enough!

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• We'd like to be able to text estimates (currently, email is the only function)
• We'd like to have audit trails on Customer and Location records (currently only at the job level)
• We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.

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• Ability to import Revit files and libraries.
• Ability to export true curved vector linework. There are some workarounds, needs to be refined.
• Create an OPEN MAPS connection. Since the split from Google, the source for high-quality aerials is limited.
• Ability to dock all menus to the master window on a Mac
• Ability to develop dockable menu trays on a Mac

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We typically wait a few years in between renewing, as even older versions are powerful tools for modeling, and we make sure the amount of feature changes are worth the re-investment.

I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.

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It is very user friendly and easy to learn. It's simplicity allows for a low learning curve so more people can learn it faster. The downside is that most schools are no longer teaching it, so many younger professionals come out of school not knowing it and knowing more complex software and they have a hard time "dumbing down" their skillsets

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Sketchup is so intuitive; I can't recall ever looking for official support. However, there are many user forums online that can answer more questions. The usefulness of the online forums is, however, tempered by the fact that there have been many versions of the software under different ownership and support regimes, and thus finding the right information for the right version of the software can be a challenge.

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autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them

We have not evaluated any other competing software to this one. I heard about this software from a friend who teaches how to use it. She showed me in just a few minutes and I was HOOKED. I saw immediately the possible help it would be to my business. Thank you.

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• We can more effectively retain customers and send them offers if it's been a while since their last visit.
• Our cash flow has dramatically improved because now the technicians invoice everything.
• We can get estimates out the door within the hour, not days later.

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Independently Invited by TrustRadius

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• It's good in the sense that you can quickly make a drawing and speeds up the design process. Not sure how to quantify that from a ROI perspective.
• Also, good for editing an image after the fact. We can easily add a dimension that was forgotten in the original image.
• Allows team members to understand a design easier than on other software platforms.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info