ShareGate vs. Spiceworks Cloud Help Desk

ShareGate is well suited for SharePoint on-prem to on prem site migrations, on-prem site to online SharePoint migrations, file share migrations to SharePoint online. Moving power and automating workflows using the ShareGate tool is less appropriate.

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It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

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• Migrating Sites and data on harddrives to SharePoint
• Copying all kinds of SharePoint objects between sites
• Reports on Orphaned users and other audit requirements

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• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

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• Auditing -connect with MS purview
• Better reports export for permissions matrix
• Better user mapping (poll source and destination sites and try to auto map)

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• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

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It is a powerful tool for copying files along with their associated metadata and version history. It integrates seamlessly with Microsoft 365 and supports workflow migrations. However, it may not be ideal for non-technical users. Currently, it does not support Power Platform workflow migrations and lacks a pause function—offering only start or stop options during migration.

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Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

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Overall, I am very satisfied with the ShareGate tool, which is used effectively for migration purposes, not only to migrate the contents from SharePoint to SharePoint but also to the contents from file share to SharePoint. This tool helps us review the warnings/errors from the migrations quickly and helps us identify what caused the errors. I hope the ShareGate product team will consider migration of power automated workflows using this tool in future releases.

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Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

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The tool is generally very reliable, with minimal downtime or unplanned outages. It performs consistently during migrations and administrative tasks, and users rarely encounter critical application errors.

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We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

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In most cases, ShareGate performs well—pages load quickly, and reports are generated in a reasonable timeframe, even for moderately complex environments. Its interface is responsive, and it handles standard migrations and administrative tasks efficiently. However, performance can slow down during very large migrations or when processing high volumes of data, especially if the source or destination environments are heavily customized

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Haven't needed it that many times. But they respond very fast and are knowledgeable. They are easy to reach!

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Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

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You only need some global admin consent after that you can do almost anything which is available in the app.

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If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

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Cost prohibitive since it's based on size migrated and rather expensive. However, the feature-set is VERY good and has some things ShareGate doesn't.

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EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

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ShareGate scales well across departments and sites, supporting large migrations and tenant moves with strong Microsoft 365 integration. However, it lacks advanced automation, Power Platform support, and pause/resume functionality, which can limit its effectiveness in highly complex or enterprise-scale environments.

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• Share gate has saved my colleagues and I hundreds of hours of migration headaches
• Share Gates reporting tools as an administrator make my job very very simple.
• The ROI could be measured alone in man hours saved migrating environments. That alone has probably paid for the licensing cost

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• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info