Sharpen Contact Center Platform vs. Talkdesk
Sharpen Contact Center Platform vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Sharpen Contact Center Platform | Talkdesk | |
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Workforce Optimization (WFO) |
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Sharpen Contact Center Platform | Talkdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sharpen Contact Center Platform | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (447 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (36 ratings) |
Usability | - (0 ratings) | 8.6 (263 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.1 (204 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
Sharpen Contact Center Platform | Talkdesk | |
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Likelihood to Recommend | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Pros | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Cons | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Likelihood to Renew | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Usability | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Reliability and Availability | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Performance | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Support Rating | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
In-Person Training | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Online Training | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Implementation Rating | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Alternatives Considered | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Scalability | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
Return on Investment | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Talkdesk |
ScreenShots |