ShipStation vs. Track-POD

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ShipStation
Score 7.4 out of 10
N/A
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
$9.99
per month
Track-POD
Score 9.0 out of 10
N/A
A Last-Mile Delivery Software in the Cloud and a Delivery Management Platforms, that helps users manage their businesses, and allows users to significantly increase revenues and profits, harmonizing the sales team with the logistics team.N/A
Pricing
ShipStationTrack-POD
Editions & Modules
Starter
$9.99
per month
Bronze
$29.99
per month
Silver
$59.99
per month
Gold
$99.99
per month
Platinum
$149.99
per month
Enterprise
$229.99
per month
No answers on this topic
Offerings
Pricing Offerings
ShipStationTrack-POD
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsUsers can opt to pay per driver/vehicle, or per number of jobs a month.
More Pricing Information
Community Pulse
ShipStationTrack-POD
Best Alternatives
ShipStationTrack-POD
Small Businesses
Webgility
Webgility
Score 9.6 out of 10

No answers on this topic

Medium-sized Companies

No answers on this topic

No answers on this topic

Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ShipStationTrack-POD
Likelihood to Recommend
5.9
(25 ratings)
9.0
(1 ratings)
Usability
6.3
(4 ratings)
-
(0 ratings)
Support Rating
8.7
(10 ratings)
-
(0 ratings)
User Testimonials
ShipStationTrack-POD
Likelihood to Recommend
Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
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Track-POD
I would recommend Track-POD for any every business related deliveries. At time we have deadlines to meet and sometimes we need original copies of documents to be delivered some distance away, whether for signing or viewing. We would always used Track-POD because they are fast and very convenient.
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Pros
Auctane (Stamps.com, Inc)
  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
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Track-POD
  • Deliver on time
  • Real time tracking
  • Proof of delivery
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Cons
Auctane (Stamps.com, Inc)
  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
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Track-POD
  • Communication with drivers
  • Sign on delivery
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Usability
Auctane (Stamps.com, Inc)
Its a very quick platform and being web based it does not require install for say viewing order's shipping status. For the shipping itself, there is a app that grabs data in near real time. Its an easy install and I have had next to no issues with the shipping aspect of the app.
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Track-POD
No answers on this topic
Support Rating
Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
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Track-POD
No answers on this topic
Alternatives Considered
Auctane (Stamps.com, Inc)
ShipStation is mainly used for automating and streamlining our shipping process. It doesn't track inventory or deal with fulfillment. ShipBob, on the other hand, is a fulfillment and shipping provider. (in addition to automation) Because our e-commerce business is still small and we're operating from our brick-n-mortar store, we don't have a need for ShipBob at the moment.
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Track-POD
FedEx is an ok delivery service, however they are very outdated compared to Track-POD. Track-POD is more technologically advanced, especially since they provide real time tracking and this allows users to be fully aware at all times.
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Return on Investment
Auctane (Stamps.com, Inc)
  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
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Track-POD
  • Cost efficient
  • Safe delivery
  • Electronic documents
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ScreenShots

Track-POD Screenshots

Screenshot of Track-POD web dispatcher Plan & Track dashboardScreenshot of Track-POD Plan & Track Dashboard and the Courier Driver AppScreenshot of Track-POD Customer Portal for shippersScreenshot of Track-POD Driver App for iOS and AndroidScreenshot of Track-POD Custom Live Tracking ToolsScreenshot of Track-POD Analytics Dashboard