ShipStation

ShipStation

80 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ShipStation	Score 6.6 out of 10	N/A	ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…	$9.99 per month

Pricing

ShipStation

Editions & Modules

Starter: $9.99
per month
Bronze: $29.99
per month
Silver: $59.99
per month
Gold: $99.99
per month
Platinum: $149.99
per month
Enterprise: $229.99
per month

Offerings

Pricing Offerings
ShipStation
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	ShipStation
Considered Both Products	ShipStation Jordan Talmor Chief Operating Officer Chose ShipStation In my experience, they both are bad. I believe ShipStation was the better option when we moved over, but I do not believe it has not kept up with changes on Shopify. Helpful? Frank Roberts Owner Chose ShipStation Have not as of yet but will be doing so. Helpful? Verified User Administrator Chose ShipStation ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one … Incentivized Helpful? SI Scott Ingham President Chose ShipStation As mentioned we use Shipstation for the international documentation benefits to ship via UPS. Definitely a better option than our own cart's native shipping software. Helpful? Darcy Knapp, MBA Owner Chose ShipStation We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to … Incentivized Helpful? Charles Combs Head of Marketing Chose ShipStation We selected ShipStation because it has custom store/marketplace integrations available that allowed us to connect to a service others couldn't. These integrations seem to be growing and that custom integration is now available out-of-the-box. Incentivized Helpful? Joshua Sutphin IT Operations Engineer Chose ShipStation It is less expensive but also easier to use. It also connects easily to our other systems through integrations. Incentivized Helpful? Mark Linkhorst Owner Chose ShipStation I've used Stamps.com on its own in the past and ShipStation makes life so much easier and faster. You can create templates for products so they can be quickly processed and batched or you can batch your international and domestic orders separately. For a few years while we … Incentivized Helpful? Verified User Manager Chose ShipStation Before using ShipStation, we used Stamps.com. Stamps.com is still around and is actually the parent company of ShipStation. The only difference is they deal specifically with the Post Office I believe, while the ShipStation software can use almost any provider. Stamps.com … Incentivized Helpful? Vivian Vassar Owner Chose ShipStation We used ShipStation along with a separate inventory program. It would have been great to have them integrated together. Other than that we've been satisfied with ShipStation and would recommend it. It was easy to train staff to use ShipStation. Because it was consistent and … Incentivized Helpful? Verified User Employee Chose ShipStation I have used stamps.com's Windows based software and was introduced to shipstation after stamps.com purchased Shipstation. It's good for printing postage, but does not sync orders from different marketplaces like shipstation does. Incentivized Helpful? Verified User Executive Chose ShipStation I've tried built-in shipping fulfillment options, like Shopify's or BigCommerce's, and I have tried other third-party options, like Shippo. None have stood up to the pure flexibility of ShipStation's options. They're worth every penny, and the fact that you easily save enough, … Incentivized Helpful? Verified User Account Manager Chose ShipStation We have always used Shipstation since I have been here. Incentivized Helpful? KH Krisstina Hawks Co-owner Chose ShipStation I use ShipStation with BigCommerce. In the past I have had to use USPS.com, UPS.com, FedEx.com, Etsy.com, etc. Now I don't have to go to multiple places to give my customers choices, and ShipStation far surpasses all of the sites I used before integrating it with our website. I … Incentivized Helpful? Verified User Manager Chose ShipStation ShipWorks has many more limitations, including needing its own server per location. Incentivized Helpful? JC Jose Crowley VP of Operations Chose ShipStation I find that the reporting you get out of ShipStation is far better and customizable than what you get from ShippingEasy. I also like the ShipStation app better, and I find it much easier to manage and add users with ShipStation. ShippingEasy wasn't bad and had good support, I … Incentivized Helpful? Paul Francis Jones Ecommerce Manager Chose ShipStation ShipStation does one thing, shipping, and it does that one thing really well. You can definitely go out there and try to find software that handles both shipping and inventory, and that may work for certain businesses, but for mine, I've found it incredibly necessary to use the … Incentivized Helpful? Ray Doustdar CEO & Founder Chose ShipStation I honestly think ShipStation is best of bread in this area, hands down. Incentivized Helpful? Will Thompson Operations Manager Chose ShipStation We use BrightPearl so I had the options down to ShipWorks and ShipStation. I was voted against on ShipStation because the price is a little higher so we started with ShipWorks. After 2 months we cancelled ShipWorks and moved to ShipStation and we haven't looked back. Incentivized Helpful?
Top Pros	Pro Customer service Pro Tracking information Pro Order management
Top Cons	Minus Status page Minus Able to print Minus Information i need

Best Alternatives
	ShipStation
Small Businesses	Webgility Score 9.0 out of 10
Medium-sized Companies	No answers on this topic
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	ShipStation
Likelihood to Recommend	2.7 (22 ratings)
Usability	9.0 (1 ratings)
Support Rating	8.7 (10 ratings)

User Testimonials
	ShipStation
Likelihood to Recommend	Auctane (Stamps.com, Inc) I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't. Incentivized Verified User Anonymous Read full review
Pros	Auctane (Stamps.com, Inc) Integration: It works so well I forget that it is a 3rd party solution sometimes. Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process. Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs. Incentivized Verified User Anonymous Read full review
Cons	Auctane (Stamps.com, Inc) For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package. Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end. The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time. SI Scott Ingham President Read full review
Usability	Auctane (Stamps.com, Inc) If you take some time to learn what all the options and features of ShipStation do, it will save you time, energy and headaches as the system works for domestic orders and international orders for export. You have the ability to adjust info that auto populates into the customs forms for exporting goods and ShipStation solidly integrates with BigCommerce (outside of my previously disclosed web browser issue which could be the browser's fault) Incentivized Mark Linkhorst Owner Read full review
Support Rating	Auctane (Stamps.com, Inc) I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Auctane (Stamps.com, Inc) We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up and clients like the easy to use interface to do their shipping for accuracy. Incentivized Darcy Knapp, MBA Owner Read full review
Return on Investment	Auctane (Stamps.com, Inc) It saves a lot of time being able to import the customer data. It saves us money by finding us the best rate (e.g. when we offer free shipping on orders). It can save data such as your most common box sizes. Incentivized Verified User Anonymous Read full review
ScreenShots