Item: ShipStation
Rating: 10
Author: Verified User

Overall Satisfaction with ShipStation

Use Cases and Deployment Scope

We use ShipStation as a third party shipment management software, integrating with a shipping label company (Stamps.com) and our eCommerce platform (BigCommerce). ShipStation provides custom label design, allows us to ship from multiple locations using one account, and manages customer contact options (like pre/post ship emails, tracking, and landing pages).

Pros and Cons

Pros

Integration: It works so well I forget that it is a 3rd party solution sometimes.
Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.

Cons

ShipStation needs to allow DKIM/SPF email verification so customers receive emails directly from our email address instead of "via shipstation.com"
Statistics/Overview need to have a "quarterly" view.
Post shipment actions, primarily notifications, shouldn't silently fail like they do currently. When there's a failure (no tech is perfect!), the user should be notified so we can take manual action (like emailing the customer telling them the order shipped or attempting a manual notification).

Return on Investment

Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
Prevents errors: You never have to manually enter data, which means there's no chance for user error.

Alternatives Considered

I've tried built-in shipping fulfillment options, like Shopify's or BigCommerce's, and I have tried other third-party options, like Shippo. None have stood up to the pure flexibility of ShipStation's options. They're worth every penny, and the fact that you easily save enough, in both postage and time, that it pays for itself makes that value even better.

Support Rating

Every time I've had a small technical hiccup or issue, they've gotten back to me in record time with the answers I need. You're never more than moments away from chatting with a live person if that's what's needed. They know that shipping is a mission-critical feature for eCommerce business and treat their support with the gravity it deserves.

Key Insights

Do you think ShipStation delivers good value for the price?

Yes

Are you happy with ShipStation's feature set?

Yes

Did ShipStation live up to sales and marketing promises?

Yes

Did implementation of ShipStation go as expected?

Yes

Would you buy ShipStation again?

Yes

Other Software Used

Google Authenticator, BigCommerce, Microsoft Office 2016

Likelihood to Recommend

Do you ship packages on a regular basis? You should be using ShipStation then! ShipStation's extensive integrations and automation options will save you hours upon hours of time when shipping. Once set up, the majority of our packages are a single simple weigh-in and label print, no need to enter any additional information, like package dimensions, destination, shipping service, etc....all automated. ShipStation even fills out and prints the customs forms if you handle international shipping.

Comments

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Can't afford not to ship with ShipStation