ShipStation vs. WeSupply Labs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ShipStation
Score 7.3 out of 10
N/A
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
$9.99
per month
WeSupply Labs
Score 0.0 out of 10
Enterprise companies (1,001+ employees)
WeSupply Labs helps merchants provide the best post-purchase customer experience when selling online with their integrated services designed to assure a smooth post-purchase experience for end-users. Features Summary Proactive Notifications of delivery status Package Tracking Returns & RMA Store Locator with complete SEO schema and Social Integration In Store Pickup & Curbside for connecting…
$75
per month
Pricing
ShipStationWeSupply Labs
Editions & Modules
Starter
$9.99
per month
Bronze
$29.99
per month
Silver
$59.99
per month
Gold
$99.99
per month
Platinum
$149.99
per month
Enterprise
$229.99
per month
Grow
$75
per month
Enterprise
starting from $1000
per month
Offerings
Pricing Offerings
ShipStationWeSupply Labs
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,000 per onboarding - one time fee
Additional DetailsOptional add-ons: Returns RMA SMS Notifications Expert Onboarding Estimated Delivery Date Store Locator Digital Receipts Curbside Pickup
More Pricing Information
Community Pulse
ShipStationWeSupply Labs
Best Alternatives
ShipStationWeSupply Labs
Small Businesses
Webgility
Webgility
Score 9.7 out of 10
Webgility
Webgility
Score 9.7 out of 10
Medium-sized Companies

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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
ShipStationWeSupply Labs
Likelihood to Recommend
5.9
(25 ratings)
-
(0 ratings)
Usability
6.3
(4 ratings)
-
(0 ratings)
Support Rating
8.7
(10 ratings)
-
(0 ratings)
User Testimonials
ShipStationWeSupply Labs
Likelihood to Recommend
Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
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WeSupply Labs
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Pros
Auctane (Stamps.com, Inc)
  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
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WeSupply Labs
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Cons
Auctane (Stamps.com, Inc)
  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
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WeSupply Labs
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Usability
Auctane (Stamps.com, Inc)
Its a very quick platform and being web based it does not require install for say viewing order's shipping status. For the shipping itself, there is a app that grabs data in near real time. Its an easy install and I have had next to no issues with the shipping aspect of the app.
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WeSupply Labs
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Support Rating
Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
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WeSupply Labs
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Alternatives Considered
Auctane (Stamps.com, Inc)
ShipStation is mainly used for automating and streamlining our shipping process. It doesn't track inventory or deal with fulfillment. ShipBob, on the other hand, is a fulfillment and shipping provider. (in addition to automation) Because our e-commerce business is still small and we're operating from our brick-n-mortar store, we don't have a need for ShipBob at the moment.
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WeSupply Labs
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Return on Investment
Auctane (Stamps.com, Inc)
  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
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WeSupply Labs
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ScreenShots

WeSupply Labs Screenshots

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