Handshake by Shopify (discontinued) vs. Volusion

My boss implemented Shopify with his Developer two years ago and handed off the support role to me. I manage user access, training, support, and product setup with our website. We are growing our use of this system by adding a variety of products and payment types for credit card processing.

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Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.

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• An effective and productive way to increase sales on E-commerce platforms. Simple order entry and increased revenue. There are various ways to search for an item.
• Handshake B2B Commerce, from Shopify, allowed high-resolution images and was geared toward visual presentation.
• it is so easy to add products to the online store.
• It's easy to change prices and make status active or inactive. clean and basic layout, Good for new users.

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• Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
• Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
• Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.

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• Improve the performance on load page for all Handshake skins.
• Need an easier way to understand creating and debugging Handshake skins.
• They should improve on customer support.
• Their Jump Start for Intranet portal should be more user friendly and easier to implement in reality, not just in theory.

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• API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
• Not as customizable as most ecommerce platforms
• Not as many integration options as most platforms

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We started using Shopify and we are growing its usefulness in our business. I am in the process of helping our reps we gave access and provided training to create all the products they need. We still have most of the new products to be setup.

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When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.

Extremely easy to use and very useful records available to verify payment processing.

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I know what to do to add a new product, promotion or do an analysis of sales.

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Shopify has been successfully implemented in a short period of time, and support has been easy to provide. THe system is very easy to adapt to our needs and I am able to train users quickly.

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You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.

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Everything is working fine with each phase we implemented. More of our staff is aware of the system and are enjoying how user-friendly the system is for them.

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It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).

Because its innovative and tons of features to boost sales and its ease of use is the reason why I have chosen Handshake B2B Commerce, from Shopify, over other competitors.

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While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)

• We were able to quickly put out a portal using Handshake on SharePoint online when our firm was merging with another firm.

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• Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.