SilkRoad Learning vs. SumTotal (legacy)

It is very well suited as a web based LMS. They have excellent customer service and support. Ask about the reporting features - these are challenging in many LMS applications. The training they provided for administrators is also very good. Overall a great company, and they are constantly working to improve the product

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Very good for learning and development and training of employees. For Applicant tracking, recuirement, onboarding, and enablement, I prefer SAP SuccessFactors or Skillate. I also found that the SumTotal app is not very friendly on android and crashes sometimes and it is not optimized for mobile. Hence I end up never using it.

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• GreenLight is very good at keeping track of employee requirements through the use of qualifications. It is the backbone of how courses, classes, requirements and activities are assigned and monitored.
• The content objects (development) portion of GreenLight is robust. It allows you to mix various content objects from different sources. For instance if you import a SCORM ecourse, an AICC ecourse and want to add an HTML page as an introduction, the software will allow you to combine all seamlessly into one course. In addition, the navigation and sequencing tools offer considerable functionality.
• The reporting feature of this software is very good (but not best of class). The number of standard reports is fairly extensive and cover most needs. Having the ability to output files for further analysis and manipulation in Excel takes care of a number of areas where the standard reports fall short.

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• Assign complete learning plans to users so they don't have to spend time searching for courses.
• Export learner's transcripts so managers can easily see their employee's progress.
• Embed Social Media feeds that are relevant to their business.

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• 'my profile' has been a little glitchy for us but we are a very small team and don't use that element much, photos don't load or stay loaded
• Sometimes the main list with due dates, type of training etc. seems hard for people to completely understand some more customizable sections here would be useful for us
• On the whole, is not a customizable as other platforms we've used. Is good at tracking but not so much the kind of cataloging we need.

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• Reporting
• Mass importing of manual checks to be issued in California
• Ability to fund pay cards immediately
• Perform gross-up calculations within the payroll system automatically

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Our training director has determined that the customer service and ease of use is too difficult. She intends to check into other LMS systems and end our contract with Silkroad.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have transitioned from a position who supported the product to a position where I use the product. I continue to be impressed with the robustness of the product and how efficient it is. It is a user friendly software that can be used to navigate and accomplish tasks to meet organizational requirements.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I have a better understanding of the system and so it is easier for me to use. The student side is very easy and simple for anyone to use.

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I do not find SumTotal to be intuitive. I feel we need to adjust our needs to meet the functionality available in the tool.

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There have been many times when the site was unavailable for a short time. Also, glitches and unexplained ed activity such as sending training notifications out to terminated employees.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It works well most of the time.

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The questions regarding how to implement in the system are answered quickly and efficiently. If there is an issue with the technical side or integrations it takes forever to get results and after much escalating.

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We have our own IT support to assist in SumTotal issues, however, we have had to log in cases directly. Support is mediocre at best.

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some are thorough and others are not. I like that they are available for review.

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SilkRoad Learning is much easier to customize and roll out globally. The Skillsoft product was expensive, cumbersome, and required a large ramp up time. When working with clients on Skillsoft, too much had to be predetermined, the languages were not fully developed and learners had to pay each time they accessed a module and get reimbursement from the company - it was not effective.

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When I came to my company, they had been using a "light" LMS called Articulate. It was cheap and bare bones; i.e. not a lot of features, really just a platform to launch eLearning from and not real interface for student to utilize. When I began to overhaul the training department, this was one of the first things I changed. Articulate would only run courses built in their software, and the software was not 508 compliant. In addition, we had no ability to create learning plans, house transcripts, customize the interface, or manage the students. I made the choice to select and LMS that was a true LMS with all of the features that were critical to our clients' needs. Thus far, SumTotal has been able to support all of our needs, except one; mobile learning that is media rich

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The system went down/offline for 5 or 6 days in January. This is the month we have 3400 employees taking annual required training. It had several glitches afterwards that took months to correct.

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• GreenLight has provided an easy route for our users to receive training online and in-class. They can quickly and easily search and sign up for anything on the catalog. Being in healthcare, we provide a lot of training on a constant basis. GreenLight has provided a great foundation for our company to accomplish it's training needs and goals.
• Employees can quickly access and complete online trainings so that they can get back to their jobs.

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• Clean front-end user interface for easier course catalog management.
• Reporting has been more difficult than previous LMS.
• Audience building has more variables making it more difficult to manage.
• Slower overall client turnaround due to admin side interface.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info