Siteimprove vs. UserReplay (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Siteimprove
Score 9.1 out of 10
N/A
The Siteimprove platform offers tools used to create digital experiences optimized for quality, accessibility, analytics, and SEO. Sitemprove offers content insights and recommendations in a prioritized list to improve the impact of changes. It is available through three solution packages (Inclusivity, Content Experience, and Marketing Performance).N/A
UserReplay (discontinued)
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
UserReplay was a usability testing tool for websites, web forms, and web applications. It has been discontinued.N/A
Pricing
SiteimproveUserReplay (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SiteimproveUserReplay (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
SiteimproveUserReplay (discontinued)
Features
SiteimproveUserReplay (discontinued)
Web Analytics
Comparison of Web Analytics features of Product A and Product B
Siteimprove
7.5
3 Ratings
7% below category average
UserReplay (discontinued)
-
Ratings
Lead Conversion Tracking10.01 Ratings00 Ratings
Bounce Rate Measurement7.01 Ratings00 Ratings
Device and Browser Reporting5.01 Ratings00 Ratings
Pageview Tracking7.52 Ratings00 Ratings
Event Tracking8.01 Ratings00 Ratings
Reporting in real-time6.72 Ratings00 Ratings
Referral Source Tracking7.52 Ratings00 Ratings
Customizable Dashboards7.93 Ratings00 Ratings
Best Alternatives
SiteimproveUserReplay (discontinued)
Small Businesses
StatCounter
StatCounter
Score 9.0 out of 10
Smartlook
Smartlook
Score 8.5 out of 10
Medium-sized Companies
Optimal
Optimal
Score 9.1 out of 10
Siteimprove
Siteimprove
Score 9.1 out of 10
Enterprises
Optimal
Optimal
Score 9.1 out of 10
Contentsquare
Contentsquare
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SiteimproveUserReplay (discontinued)
Likelihood to Recommend
9.2
(19 ratings)
9.0
(1 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
9.3
(5 ratings)
-
(0 ratings)
User Testimonials
SiteimproveUserReplay (discontinued)
Likelihood to Recommend
Siteimprove
Siteimprove works well for managing the health and performance of your customer-facing sites in terms of performance, digital experience, and accessibility. It also helps to define policies to proactively avoid experience breaks or issues for customers before they occur. It can improve by providing more options to configure policies for large sites with thousands of pages.
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Discontinued Products
Great for online businesses who are well established and want to refine their UX/site performance.
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Pros
Siteimprove
  • User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
  • Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling
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Discontinued Products
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
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Cons
Siteimprove
  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
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Discontinued Products
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
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Usability
Siteimprove
Tool has undergone numerous changes, both to function and UX/CX. Makes it less than user friendly at times. But on the other hand, that does indicate a willingness to improve the product in a continual manner - which they've done nearly year after year - but it's always a case of who moved my cheese with each new iteration.
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Discontinued Products
No answers on this topic
Support Rating
Siteimprove
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
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Discontinued Products
No answers on this topic
Alternatives Considered
Siteimprove
We have used or tested other tools that get installed on a computer or that are hosted online, but none of them offer the features that come with Siteimprove. TotalValidator Pro will check your site for accessibility issues, but it is a manual check and there is no historical reporting. I can;t remember the names of the other online solutions, but even if they offered similar features as Siteimprove, they were all very expensive .
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Discontinued Products
Very well, a similar but different system
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Return on Investment
Siteimprove
  • Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
  • Siteimprove has helped reduce our broken links, style violations and misspellings.
  • Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.
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Discontinued Products
  • Confirmed our low basket abandonment
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ScreenShots

UserReplay (discontinued) Screenshots

Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.