Slack vs. Capture for Jira, from SmartBear

For a company that works with remote employees, like our company, Slack is extremely good at allowing instant communication, files sharing, calls, huddles and many other features that makes it so easy to feel like that communication flows quickly and easy. It is also a great ally to manage projects as it allows to integrate with tools like monday.com, helping you to streamline communication with the team overall.

Incentivized

The software works best in a collaborative environment where information needs to be conveyed quickly and effectively with visual and impromptu notes. If your group doesn't like to do things online and prefers the whiteboard for in-person meetings maybe this solution is overkill. In-person meetings happen frequently so this solution makes it easier to do things remotely.

Incentivized

• I love using the remind function to have slack tell me about things that I need to remember. It can be used for exact dates and times in the future and even recurring reminders. It's definitely one of my favorite features.
• Slack allows you to "huddle" with other teammates. This is a quick voice call and is way better than trying to call someone on the phone.
• Slack's ability to integrate with many other software makes it invaluable. We can have other software send us notifications or reminders in Slack that we wouldn't have received otherwise.

Incentivized

• Documentation
• Directions
• Ease of use

Incentivized

• The notification within the web app has to be better in terms of missed notifications, while not looking at screen, maybe have a reminder notification every 15 minutes
• The messages have to arrange themselves according to the urgency or some importance level need to be introduced for the messages

Incentivized

• Licensing
• Some documentation topics
• More drawing options

Incentivized

As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.

Incentivized

As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.

Incentivized

Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated

Incentivized

Capture for Jira was just the right-sized application we needed to make our Jira implementation more productive and effective. We didn't want to migrate from Jira, so this was the right choice to build upon the infrastructure we already had. It was the best option without pouring more money into another solution.

Incentivized

• We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
• Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes

Incentivized

• Efficient
• Bit expensive
• Flexible

Incentivized