Slack vs. Troop Messenger

We tried a different team communication software (Discord), but it didn't work as consistently well as Slack. We really like Slack for our internal team communication, and even for communication with outside organizations we work with. It's pretty easy to set up a Slack channel and invite others to it for easy back and forth. Huddles, even with video and sharing work pretty well now, though there are still a few hiccups every now and again.

Incentivized

Anyone who wants to have a digital collaboration space for chat, team meetings, audio-video group conferencing, screen sharing, and so on, can start using Troop Messenger. We know that the world can’t move on without communicating with each other, there’ll be no such industry or enterprise that exists where Troop Messenger can’t fit in.

• Real-time discussions between team members like a chat application
• Direct integrations with calendar and video call applications
• Intuitive shorthand for emoji inputs and Markdown styling
• Smart copy-paste UX for media files and external links that detects the type of assets being pasted

• Sending a single message to multiple users and multiple groups at once.
• Any participant of the group call can add more participants to the ongoing group call.
• Search filters help you find groups, text files, images, videos, and more in just one go.
• It has many time-saving filters for retrieving text messages, images, videos, users, groups, etc.

Incentivized

• I'd like to see further ways to organize my chats. Right now, it's very linear. Maybe folders inside folders.
• Being able to transfer any videos recorded in Slack between slack conversations without downloading and uploading. Aka, a Slack link for the video (like loom).
• A cheat sheet of available commands (like starting a zoom chat) --I'd love to know what all my company has enabled.

Incentivized

• To my knowledge, Troop Messenger is already a complete tool, so there is no feature that is required to be improved.

As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.

Incentivized

As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.

Incentivized

It depends on the company size, if the company is small its better to use other messengers which are more lean and simple, slack in my opinion is very useful once you can use all of it's benefits as an integration with the other services which are very strong, we have integration with Google, Automation, our internal services as Okta

Incentivized

The best aspect of range in a remote setting is feeling connected. I feel as though we are all united because we can easily start a conference with our teammates, making it seem like we are all present. These very little things let us coordinate and work together in a way that was never previously conceivable. I like Troop Messenger and the ability to interact without experiencing any latency.

• It has saved us a lot of time that would have been spent sending emails back and forth.
• Search option adds accountability to our team conversations.
• Integrations with Google Drive and Gmail are another great time saver.
• Sharing files allows us to collaborate faster and better.

Incentivized

• Our team communication and collaboration is simplified with Troop Messenger. Now that we don’t feel the need to use e-mail for checking our work requirements and updates, we check all of them in Troop Messenger and get on to work. We are able to bring non-employees, such as our customers and clients, into it to exchange business conversations. We don’t feel any negative impacts with it.