Slack vs. West Collaboration (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$8.75
per month per user
West Collaboration (discontinued)
Score 8.7 out of 10
N/A
Launched in October 2020, Hoot Meetings from Intrado was a client-free service used to host and join video meetings. Since rebranding to West Technology Group, the company is discontinuing its collaboration technologies. Hoot Meetings is no longer available.N/A
Pricing
SlackWest Collaboration (discontinued)
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
SlackWest Collaboration (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
SlackWest Collaboration (discontinued)
Features
SlackWest Collaboration (discontinued)
Project Management
Comparison of Project Management features of Product A and Product B
Slack
7.9
625 Ratings
2% above category average
West Collaboration (discontinued)
-
Ratings
Task Management7.7428 Ratings00 Ratings
Gantt Charts6.961 Ratings00 Ratings
Scheduling7.8361 Ratings00 Ratings
Workflow Automation8.1394 Ratings00 Ratings
Mobile Access9.4598 Ratings00 Ratings
Search8.3605 Ratings00 Ratings
Visual planning tools7.4273 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.8
633 Ratings
10% above category average
West Collaboration (discontinued)
-
Ratings
Chat9.6632 Ratings00 Ratings
Notifications8.8629 Ratings00 Ratings
Discussions9.2617 Ratings00 Ratings
Surveys8.1410 Ratings00 Ratings
Internal knowledgebase7.8409 Ratings00 Ratings
Integrates with GoToMeeting8.9110 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.7182 Ratings00 Ratings
Integrates with Outlook8.9120 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.4
600 Ratings
5% above category average
West Collaboration (discontinued)
-
Ratings
Versioning8.2324 Ratings00 Ratings
Video files8.3538 Ratings00 Ratings
Audio files8.5525 Ratings00 Ratings
Document collaboration8.0426 Ratings00 Ratings
Access control8.3409 Ratings00 Ratings
Advanced security features8.3360 Ratings00 Ratings
Integrates with Google Drive9.0211 Ratings00 Ratings
Device sync9.0452 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Slack
-
Ratings
West Collaboration (discontinued)
8.5
2 Ratings
7% above category average
High quality audio00 Ratings9.02 Ratings
High quality video00 Ratings9.02 Ratings
Low bandwidth requirements00 Ratings7.62 Ratings
Mobile support00 Ratings8.42 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Slack
-
Ratings
West Collaboration (discontinued)
8.3
2 Ratings
5% above category average
Desktop sharing00 Ratings8.02 Ratings
Whiteboards00 Ratings8.62 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Slack
-
Ratings
West Collaboration (discontinued)
8.4
2 Ratings
3% above category average
Calendar integration00 Ratings8.02 Ratings
Meeting initiation00 Ratings8.62 Ratings
Integrates with social media00 Ratings9.02 Ratings
Record meetings / events00 Ratings8.62 Ratings
Slideshows00 Ratings8.02 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Slack
-
Ratings
West Collaboration (discontinued)
8.3
2 Ratings
3% above category average
Live chat00 Ratings8.42 Ratings
Audience polling00 Ratings8.42 Ratings
Q&A00 Ratings8.02 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Slack
-
Ratings
West Collaboration (discontinued)
8.7
2 Ratings
8% above category average
User authentication00 Ratings9.02 Ratings
Participant roles & permissions00 Ratings8.42 Ratings
Confidential attendee list00 Ratings8.62 Ratings
Best Alternatives
SlackWest Collaboration (discontinued)
Small Businesses
Stackby
Stackby
Score 9.0 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 7.2 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
JioMeet
JioMeet
Score 9.8 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Webex Meetings
Webex Meetings
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SlackWest Collaboration (discontinued)
Likelihood to Recommend
9.2
(628 ratings)
8.4
(2 ratings)
Likelihood to Renew
10.0
(25 ratings)
-
(0 ratings)
Usability
9.0
(248 ratings)
-
(0 ratings)
Availability
10.0
(2 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
-
(0 ratings)
Support Rating
9.9
(68 ratings)
-
(0 ratings)
Implementation Rating
8.7
(5 ratings)
-
(0 ratings)
Configurability
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
-
(0 ratings)
Ease of integration
9.2
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
Professional Services
10.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
SlackWest Collaboration (discontinued)
Likelihood to Recommend
Salesforce
Slack is great for tracking commits to new coding projects. You can take parts of code that still need to be implemented later and easily search through the history of comments if there is something that goes wrong with a code commitment. It can be difficult for people that only like Teams to adjust to a new platform if you are using both to communicate.
Read full review
Discontinued Products
It is a great choice if someone wants to add a large number of participants and have a large team. I have been using it and haven’t found it ruining the quality of video because of participants. Furthermore, My team found it easy to join the link . Something that bothers me is that it doesn’t work well with a weak internet connection and this is troublesome for us.
Read full review
Pros
Salesforce
  • Huddles Run smoothly without any interferences.
  • Smooth individual calls quick and easy without any interruptions.
  • seamless notifications across multiple devices
  • The ability to easily tag a team member to urgently attend to a specific escalation.
  • Slack being user friendly and able to integrate easily with other platforms and apps.
  • How to easily open up different channels for different escalations and needs.
  • a safe direct messaging option.
Read full review
Discontinued Products
  • Its integration with [Microsoft] Outlook is very helpful for us.
  • It provides the best quality of video and audio.
  • Its pricing is so fair and justified.
  • Its mobile application works quite smoothly.
Read full review
Cons
Salesforce
  • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
  • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
  • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
Read full review
Discontinued Products
  • It requires a profoundly strong internet connection or else it stops working.
  • It is buggy.
  • There should be an update on it.
Read full review
Likelihood to Renew
Salesforce
To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
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Discontinued Products
No answers on this topic
Usability
Salesforce
My rating was 7. Its intuitive interface and user-friendly features like channels, threads, and integrations make it excellent for team communication and onboarding. However, its usability is held back by the resource-intensive desktop app and cluttered feeling in large workspaces. The mobile app's performance and unreliable notifications have also been noted as weaknesses.
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Discontinued Products
No answers on this topic
Reliability and Availability
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Discontinued Products
No answers on this topic
Performance
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Discontinued Products
No answers on this topic
Support Rating
Salesforce
Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
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Discontinued Products
No answers on this topic
Implementation Rating
Salesforce
I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Salesforce
I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
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Discontinued Products
I was not satisfied with the quality of video Zoom used to provide us. Furthermore, my team didn’t find the Zoom link easy to join and above all creating link for the meeting was very hard and tricky in Zoom which is easy in Hoot and Hoot works well even with a large number of participants, and my teammates find it easy.
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Return on Investment
Salesforce
  • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
  • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
Read full review
Discontinued Products
  • My team and I can better coordinate.
  • I am able to bring my team on one page and can communicate freely.
  • I can add my whole team and the quality of the video remains the same.
Read full review
ScreenShots