SmartIQ vs. Zoho Survey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SmartIQ
Score 9.8 out of 10
N/A
SmartIQ (formerly Intelledox) is a digital experience and transaction management application providing digitization of forms and customer workflow automation to support faster customer onboarding and servicing. Intelledox was acquired by Smart Communications in July of 2019.N/A
Zoho Survey
Score 9.1 out of 10
N/A
Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.N/A
Pricing
SmartIQZoho Survey
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SmartIQZoho Survey
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
SmartIQZoho Survey
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
SmartIQZoho Survey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
8.3
8 Ratings
8% above category average
Survey templates00 Ratings10.07 Ratings
Themes00 Ratings5.08 Ratings
Custom logo/branding00 Ratings10.08 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
10.0
8 Ratings
16% above category average
Changes to live survey00 Ratings10.08 Ratings
Question design help00 Ratings10.08 Ratings
Multiple question types00 Ratings10.08 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
10.0
8 Ratings
20% above category average
Survey logic flexibility00 Ratings10.08 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
10.0
8 Ratings
20% above category average
Response tracking00 Ratings10.08 Ratings
Data export00 Ratings10.08 Ratings
Standard reports00 Ratings10.08 Ratings
Custom reports00 Ratings10.08 Ratings
Analytics00 Ratings10.08 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
10.0
7 Ratings
18% above category average
Access controls00 Ratings10.07 Ratings
Compliance00 Ratings10.07 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SmartIQ
-
Ratings
Zoho Survey
9.9
7 Ratings
20% above category average
Vendor-offered crowdsourcing00 Ratings9.95 Ratings
Respondent restrictions00 Ratings10.07 Ratings
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User Ratings
SmartIQZoho Survey
Likelihood to Recommend
9.5
(2 ratings)
10.0
(8 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
SmartIQZoho Survey
Likelihood to Recommend
Smart Communications
Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to [the] internal system.
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Zoho
Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
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Pros
Smart Communications
  • Easily upload supporting documents
  • easy to navigate
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Zoho
  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!
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Cons
Smart Communications
  • Make signatures more realistic
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Zoho
  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
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Usability
Smart Communications
No answers on this topic
Zoho
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
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Support Rating
Smart Communications
No answers on this topic
Zoho
Zoho's support is always quick to respond and troubleshoot any issues
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Alternatives Considered
Smart Communications
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Zoho
We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
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Return on Investment
Smart Communications
  • streamlined the loan process
  • able to complete documents remotely during a pandemic
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Zoho
  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
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ScreenShots