What users are saying about
15 Ratings
15 Ratings
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Score 8.3 out of 101

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Likelihood to Recommend

Zoho Survey

Like all Zoho products, if you are using Zoho CRM than I would highly recommend Zoho Survey. The insights you can get out of staying only in one program (Zoho CRM) is so powerful for users. While it takes an admin or marketing person to configure the surveys in Zoho Survey, users within Zoho CRM never have to actually go to Zoho Survey to see responses as they are available right in front of them in the CRM. If you are looking for a stand alone survey app, Zoho Survey will meet your needs. It has all the functionality one could need to build a basic, intuitive survey. If you're looking for a survey to be very aesthetically pleasing with graphics or custom themes or the like, there may be better options.
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Feature Rating Comparison

Survey Format & Appearance

Zoho Survey
7.8
Survey templates
Zoho Survey
8.4
Themes
Zoho Survey
7.3
Custom logo/branding
Zoho Survey
7.5

Survey Content

Zoho Survey
8.5
Changes to live survey
Zoho Survey
8.2
Question design help
Zoho Survey
8.3
Multiple question types
Zoho Survey
9.2

Survey Logic

Zoho Survey
8.4
Survey logic flexibility
Zoho Survey
8.4

Survey Reporting & Analytics

Zoho Survey
8.5
Response tracking
Zoho Survey
9.3
Data export
Zoho Survey
8.7
Standard reports
Zoho Survey
8.0
Custom reports
Zoho Survey
7.7
Analytics
Zoho Survey
8.5

Survey Administration & Security

Zoho Survey
9.3
Access controls
Zoho Survey
9.2
Compliance
Zoho Survey
9.4

Survey Distribution

Zoho Survey
8.9
Vendor-offered crowdsourcing
Zoho Survey
9.2
Respondent restrictions
Zoho Survey
8.6

Pros

  • Lets us get feedback from clients on how they felt the Engineer did.
  • It shows us the knowledge needs if any for each engineer and shows and tells us what to improve on.
  • Allows us to have an organized way to audit the first line of support calls and services and the volume of traffic we get month to month.
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Cons

  • Customization issues
  • Customer Service is the biggest flaw
  • Contacts duplicating
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Alternatives Considered

Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we need to make and training that we may need overall.
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Return on Investment

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
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Pricing Details

Zoho Survey

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details