TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Survey

    Score10 out of 10
    N/AZoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

    $9

    per month

    Pricing
    Zoho Survey
    Editions & Modules
    Basic
    $9
    per month
    PLUS
    $25
    per month
    Plus
    $35
    per month
    Pro
    $49
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    ENTERPRISE
    $75
    per month
    Enterprise
    $109
    per month
    Offerings
    Pricing Offerings
    Zoho Survey
    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsUp to a 30% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Zoho Survey
    Considered Both Products
    Zoho
    Chose Zoho Survey
    (Other survey apps were not listed to choose from, so this section is irrelevant). Compared to Doodle or Survey Monkey, Zoho Survey has everything you need in a survey app as part of your Zoho One suite. It can also integrate well with Zoho's other apps to get a more complete …
    Incentivized
    Chose Zoho Survey
    N/A. I don't personally use any other survey program, so I don't have accurate feedback for this section.
    Incentivized
    Chose Zoho Survey
    Google Forms is about as basic as it gets and I use this personally. Typeform seems to be at the complete opposite end of the survey spectrum in that it has one of the best UI's I've ever seen and has so many cool features. I've not ever used Typeform but have evaluated it. …
    Incentivized
    Chose Zoho Survey
    Zoho Survey has great capabilities that make it a very robust application. It is very simple to use, it has a very friendly interface and it is also more economical. It has a free version that allows you to explore its capabilities. It is definitely the best application to do …
    Incentivized
    Chose Zoho Survey
    We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable …
    Incentivized
    Chose Zoho Survey
    Easy to add to our existing plan with CRM and we really wanted everything under one roof and not multiple software. It's quick and simple and easy to use and does everything we need it to do and great to reflex on after you have serviced a client to see what improvements we …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Zoho Survey
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Zoho Survey
    Feature
    Zoho Survey
    8.3
    8 Ratings
    3% above category average
    Survey templates10.07 Ratings
    Themes5.08 Ratings
    Custom logo/branding10.08 Ratings
    Survey Content
    Comparison of Survey Content features of Zoho Survey
    Feature
    Zoho Survey
    10.0
    8 Ratings
    16% above category average
    Changes to live survey10.08 Ratings
    Question design help10.08 Ratings
    Multiple question types10.08 Ratings
    Survey Logic
    Comparison of Survey Logic features of Zoho Survey
    Feature
    Zoho Survey
    10.0
    8 Ratings
    18% above category average
    Survey logic flexibility10.08 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Zoho Survey
    Feature
    Zoho Survey
    10.0
    8 Ratings
    21% above category average
    Response tracking10.08 Ratings
    Data export10.08 Ratings
    Standard reports10.08 Ratings
    Custom reports10.08 Ratings
    Analytics10.08 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Zoho Survey
    Feature
    Zoho Survey
    10.0
    7 Ratings
    15% above category average
    Access controls10.07 Ratings
    Compliance10.07 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Zoho Survey
    Feature
    Zoho Survey
    9.9
    7 Ratings
    20% above category average
    Vendor-offered crowdsourcing9.95 Ratings
    Respondent restrictions10.07 Ratings
    Best Alternatives
    Zoho Survey
    Small Businesses
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternatives
    User Ratings
    Zoho Survey
    Likelihood to Recommend
    10.0
    (8 ratings)
    Usability
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    User Testimonials
    Zoho Survey
    Likelihood to Recommend
    Zoho
    Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
    Incentivized
    Read full review
    Pros
    Zoho
    • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
    • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
    • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
    • Survey scoring is a great feature as well!
    Incentivized
    Read full review
    Cons
    Zoho
    • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.
    Incentivized
    Read full review
    Usability
    Zoho
    Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
    Incentivized
    Read full review
    Support Rating
    Zoho
    Zoho's support is always quick to respond and troubleshoot any issues
    Incentivized
    Read full review
    Alternatives Considered
    Zoho
    We went with Zoho Survey largely because we use other Zoho products. I did try SurveyMonkey and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
    Incentivized
    Read full review
    Return on Investment
    Zoho
    • The results obtained have been great in relation to the saving of time and money that we have saved.
    • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.
    Incentivized
    Read full review
    ScreenShots

    Zoho Survey Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot