LEX Reception vs. Smith.ai Live Website Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LEX Reception
Score 9.0 out of 10
N/A
LEX Reception is a virtual receptionist services firm headquartered in Portland. LEX Reception includes virtual call reception, lead capture, and appointment scheduling for law firms, and boasts a suite of integrations to provide CRM upkeep and lead entering services as well.N/A
Smith.ai Live Website Chat
Score 9.0 out of 10
N/A
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.
$1,407
per chat after 20
Pricing
LEX ReceptionSmith.ai Live Website Chat
Editions & Modules
No answers on this topic
Starter
$140 + $7
per chat after 20
Basic
$300 + $6
per chat after 50
Pro
$600 + $5
per chat after 120
Custom
Let us know what you need
Offerings
Pricing Offerings
LEX ReceptionSmith.ai Live Website Chat
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support
More Pricing Information
Community Pulse
LEX ReceptionSmith.ai Live Website Chat
Top Pros
Top Cons
Best Alternatives
LEX ReceptionSmith.ai Live Website Chat
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises

No answers on this topic

Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LEX ReceptionSmith.ai Live Website Chat
Likelihood to Recommend
9.0
(1 ratings)
9.1
(15 ratings)
Usability
-
(0 ratings)
8.6
(9 ratings)
Support Rating
-
(0 ratings)
9.0
(14 ratings)
User Testimonials
LEX ReceptionSmith.ai Live Website Chat
Likelihood to Recommend
LEX Reception
LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.
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Smith.ai
Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors. Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision. I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options. There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue. The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product. Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
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Pros
LEX Reception
  • Only serves law firms - specialized service.
  • Portal allows you to make our own changes to call-handling instructions.
  • Can schedule appointments and take consultation payments over the phone.
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Smith.ai
  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
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Cons
LEX Reception
  • Missing functionality - clients cannot send pictures via text through the mobile app.
  • Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.
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Smith.ai
  • Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
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Usability
LEX Reception
No answers on this topic
Smith.ai
Smith.ai Live Website Chat allows you to provide a script for when they answer prospective clients. The script is customizable as your needs change. However, the script only goes so far, as they do not know your business personally. Once they do go through that script, they send you an email with the caller's contact information so you can reach out personally if they seem interested. They do so with efficiency.
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Support Rating
LEX Reception
No answers on this topic
Smith.ai
Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.
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Alternatives Considered
LEX Reception
LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.
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Smith.ai
Came down to pricing. Smith.ai Live Website Chat did not have the same level of customization and support as other alternatives but there are enough customization and tools that it was clear it would solve the problems and at a good price.
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Return on Investment
LEX Reception
  • Improved efficiency.
  • Has given us a lot of time back to work instead of being on the phone.
  • Reduced cost from our previous answering service.
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Smith.ai
  • Positive - Smith.ai has easily saved me $25k+ in receptionist costs. They probably helped me land another $50k in new business I would otherwise not have brought in the door because they immediately grabbed the client on our website so they didn't get away or have to wait 2 days for a call back. Great ROI (100 to 1 ROI is probably not an exaggeration for my law firm).
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ScreenShots

Smith.ai Live Website Chat Screenshots

Screenshot of Screen & schedule leads!Screenshot of Multilingual chat support (English and Spanish)Screenshot of Humans, AI Bots or both!Screenshot of Priced for every budgetScreenshot of Webchat and text answering