What users are saying about
26 Ratings
This review does not include a rating.
26 Ratings
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Score 8.9 out of 100
This review does not include a rating.

Likelihood to Recommend

SnapEngage

SnapEngage's web conferencing PC program might be a video conferencing instrument promoting more than reasonable up close and personal savvy. This top tier web conferencing program lets customers share their screens, make and have equal breakout room meetings, talk through substance, exchange records, convey through cutting edge whiteboards, and to be sure communicated online social affairs to extensive lots of inert watchers.
Justin Jerry | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Pros

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Cons

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Likelihood to Renew

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

Velaro Live Chat

No score
No answers yet
No answers on this topic

Support Rating

SnapEngage

SnapEngage 5.0
Based on 2 answers
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

Velaro Live Chat

No score
No answers yet
No answers on this topic

Alternatives Considered

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Return on Investment

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

Velaro Live Chat

No answers on this topic

Screenshots

Pricing Details

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

Velaro Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Velaro Live Chat Editions & Modules

Additional Pricing Details

Add comparison