What users are saying about
26 Ratings
This review does not include a rating.
26 Ratings
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Score 7.5 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    7.5

    SnapEngage

    75%
    13 Ratings

    Velaro Live Chat

    N/A
    0 Ratings

    Likelihood to Renew

    9.0

    SnapEngage

    90%
    4 Ratings

    Velaro Live Chat

    N/A
    0 Ratings

    Support Rating

    5.0

    SnapEngage

    50%
    2 Ratings

    Velaro Live Chat

    N/A
    0 Ratings

    Likelihood to Recommend

    SnapEngage

    It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
    Anonymous | TrustRadius Reviewer

    Velaro Live Chat

    No answers on this topic

    Pros

    SnapEngage

    • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
    • We can see which of our team members are available, busy, or not-available.
    • Ability to see some biographical information of chatters and to sync information with Salesforce.
    Anonymous | TrustRadius Reviewer

    Velaro Live Chat

    No answers on this topic

    Cons

    SnapEngage

    • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
    • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
    Anonymous | TrustRadius Reviewer

    Velaro Live Chat

    No answers on this topic

    Pricing Details

    SnapEngage

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $60 per month

    SnapEngage Editions & Modules

    Edition
    Business60/month1
    Plus140/month2
    Premier420/month3
    1. includes 4 agents licenses
    2. includes 8 agent licenses, premium integrations
    3. includes 16 agent licenses, premium integrations, advanced features
    Additional Pricing Details
    Enterprise plans are also available and are custom tailored to the business' specific needs.

    Velaro Live Chat

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Velaro Live Chat Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    SnapEngage

    SnapEngage 9.0
    Based on 4 answers
    I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
    Jessica Goode | TrustRadius Reviewer

    Velaro Live Chat

    No score
    No answers yet
    No answers on this topic

    Support Rating

    SnapEngage

    SnapEngage 5.0
    Based on 2 answers
    I have never needed to contact them for support.
    Melissa McCormack | TrustRadius Reviewer

    Velaro Live Chat

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    SnapEngage

    We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
    Jillian Kreider | TrustRadius Reviewer

    Velaro Live Chat

    No answers on this topic

    Return on Investment

    SnapEngage

    • It has allowed us to provide more service with a much smaller team than our phone team.
    • It provides us with data helpful to not only ourselves, but our marketing team as well.
    • It's customizable so it allows us to create and update our platforms immediately when needed.
    Michael Jacobson | TrustRadius Reviewer

    Velaro Live Chat

    No answers on this topic

    Screenshots

    Add comparison