StringeeX vs. TelebuHub

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.

Incentivized

• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

Incentivized

• Ability to design IVR flow using very user-friendly IVR Studio
• The remote work capability and extremely low infrastructure cost afforded by cloud deployment
• User-friendly design, which makes the software very easy to navigate
• Affordability and flexibility offered by the company in terms of integration

• It can totally replace the CRM.

• Could use a mobile app, since the website performance is poor on mobile
• More social media listening should be added

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

The support team is more responsive and addresses issues in a timely manner.

Incentivized

• The analytics have helped me better address areas of need with my staff.

Incentivized

• Improved CSAT scores
• Agents are happy to use the software without any roadblocks remotely
• Successful outreach of voice broadcast marketing campaigns
• Much more organized customer query ticketing
• Virtual assistant helps a lot in ticketing late-night customer calls