Soffront CRM vs. SolarWinds Web Help Desk (WHD)
Soffront CRM vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product⦠| $20 per month | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
Soffront CRM | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | ā | ā | ||||||||||||||
More Pricing Information |
Soffront CRM | SolarWinds Web Help Desk (WHD) | |
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Top Cons |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Platform |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Soffront CRM | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Salesmate ScoreĀ 9.6Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | SAP Business ByDesign ScoreĀ 7.7Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | SAP Business ByDesign ScoreĀ 7.7Ā outĀ ofĀ 10 | SAP Service Cloud ScoreĀ 9.1Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
Soffront CRM | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | 7.0 (2 ratings) | 8.1 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | 8.0 (1 ratings) | 10.0 (3 ratings) |
Support Rating | 7.0 (1 ratings) | 10.0 (9 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (4 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Soffront CRM | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | ![]() Soffront
| ![]() SolarWinds
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Pros | ![]() Soffront
| ![]() SolarWinds
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Cons | ![]() Soffront
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Likelihood to Renew | ![]() Soffront No answers on this topic | ![]() SolarWinds
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Usability | ![]() Soffront
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Support Rating | ![]() Soffront
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Implementation Rating | ![]() Soffront No answers on this topic | ![]() SolarWinds
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Alternatives Considered | ![]() Soffront
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Return on Investment | ![]() Soffront
| ![]() SolarWinds
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ScreenShots | Soffront CRM Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |