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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Soffront CRM

    Score7 out of 10
    Enterprise companies (1,001+ employees)
    Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product…

    $20

    per month

    Wix

    Score8.1 out of 10
    N/AWix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

    $17

    per month

    Pricing
    Soffront CRMWix
    Editions & Modules
    1,000 Emails
    $4.00
    per month
    5,000 Emails
    $15.00
    per month
    10,000 Emails
    $25.00
    per month
    Free
    $0
    Light
    $17
    per month
    Core
    $29
    per month
    Business
    $39
    per month
    Business Elite
    $159
    per month
    Offerings
    Pricing Offerings
    Soffront CRMWix
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Soffront CRMWix
    Considered Both Products
    Soffront
    No answer on this topic
    Wix
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    87%
    Would buy again
    27 Answers
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    28 Answers
    Happy with the feature set
    No answers on this topic
    84%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    28 Answers
    Features
    Soffront CRMWix
    Sales Force Automation
    Comparison of Sales Force Automation features of Soffront CRM and Wix
    Feature
    Soffront CRM
    7.8
    2 Ratings
    0% below category average
    Wix
    -
    Ratings
    Customer data management / contact management9.02 Ratings00 Ratings
    Workflow management6.02 Ratings00 Ratings
    Territory management7.31 Ratings00 Ratings
    Channel / partner relationship management9.02 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Soffront CRM and Wix
    Feature
    Soffront CRM
    5.0
    2 Ratings
    43% below category average
    Wix
    -
    Ratings
    Case management5.02 Ratings00 Ratings
    Help desk management5.02 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Soffront CRM and Wix
    Feature
    Soffront CRM
    9.5
    2 Ratings
    21% above category average
    Wix
    -
    Ratings
    Lead management10.02 Ratings00 Ratings
    Email marketing9.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Soffront CRM and Wix
    Feature
    Soffront CRM
    6.1
    2 Ratings
    23% below category average
    Wix
    -
    Ratings
    Task management8.21 Ratings00 Ratings
    Reporting4.02 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Soffront CRM and Wix
    Feature
    Soffront CRM
    4.7
    2 Ratings
    48% below category average
    Wix
    -
    Ratings
    Forecasting4.02 Ratings00 Ratings
    Pipeline visualization6.02 Ratings00 Ratings
    Customizable reports4.02 Ratings00 Ratings
    Customization
    Comparison of Customization features of Soffront CRM and Wix
    Feature
    Soffront CRM
    7.0
    2 Ratings
    9% below category average
    Wix
    -
    Ratings
    Custom fields7.02 Ratings00 Ratings
    Security
    Comparison of Security features of Soffront CRM and Wix
    Feature
    Soffront CRM
    7.0
    2 Ratings
    18% below category average
    Wix
    -
    Ratings
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions8.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Soffront CRM and Wix
    Feature
    Soffront CRM
    6.0
    2 Ratings
    22% below category average
    Wix
    -
    Ratings
    Social data7.02 Ratings00 Ratings
    Social engagement5.02 Ratings00 Ratings
    Platform
    Comparison of Platform features of Soffront CRM and Wix
    Feature
    Soffront CRM
    7.0
    2 Ratings
    9% below category average
    Wix
    -
    Ratings
    Mobile access7.02 Ratings00 Ratings
    Best Alternatives
    Soffront CRMWix
    Small Businesses
    Salesflare
    Score10 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    10Web
    Score7.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Soffront CRMWix
    Likelihood to Recommend
    7.0
    (2 ratings)
    7.5
    (101 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (4 ratings)
    Usability
    8.0
    (1 ratings)
    7.7
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.0
    (1 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Soffront CRMWix
    Likelihood to Recommend
    Soffront
    Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
    Incentivized
    Read full review
    Wix
    I would recommend Wix if you're more website-savvy; it is more customizable than Squarespace. However, Squarespace's modules look more polished than Wix's, which you drag and drop onto the site. With Wix, you need to do a lot more work, and it allows for more customizations, but I am a lot quicker on Squarespace.
    Incentivized
    Read full review
    Pros
    Soffront
    • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
    • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
    • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
    Incentivized
    Read full review
    Wix
    • Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch
    • Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference.
    • Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly.
    • The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine..
    Incentivized
    Read full review
    Cons
    Soffront
    • Reporting
    • Loyalty features
    • Social media integration
    Incentivized
    Read full review
    Wix
    • In my opinion, with the removal of the ADI web-building tool in favor of editor, user-friendliness has suffered tremendously.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes that a big portion of a website has to be redesigned, as items are now linked to each other in a different way than before.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes Wix only usable for professional website builders and no longer for the general public.
    Read full review
    Likelihood to Renew
    Soffront
    No answers on this topic
    Wix
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Incentivized
    Read full review
    Usability
    Soffront
    Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
    Incentivized
    Read full review
    Wix
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Incentivized
    Read full review
    Reliability and Availability
    Soffront
    No answers on this topic
    Wix
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Incentivized
    Read full review
    Performance
    Soffront
    No answers on this topic
    Wix
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Incentivized
    Read full review
    Support Rating
    Soffront
    Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
    Incentivized
    Read full review
    Wix
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Incentivized
    Read full review
    Implementation Rating
    Soffront
    No answers on this topic
    Wix
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Incentivized
    Read full review
    Alternatives Considered
    Soffront
    Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
    Incentivized
    Read full review
    Wix
    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Incentivized
    Read full review
    Scalability
    Soffront
    No answers on this topic
    Wix
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Incentivized
    Read full review
    Return on Investment
    Soffront
    • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
    • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
    Incentivized
    Read full review
    Wix
    • Wix has helped the companies I've worked with to promote their products and events. Without Wix, it would be extremely difficult to create landing pages for email campaigns or advertisements so, Wix has enabled us to save a lot of marketing and design labor.
    • As a marketer for a non-profit (and previously for a startup), Wix has helped the companies I've served to build marketing campaigns despite having little to no marketing budget. Because many of its features are free or affordable, small businesses and non-profits receive a huge ROI since there isn't much investment required.
    Incentivized
    Read full review
    ScreenShots

    Soffront CRM Screenshots

    Screenshot of Customer Service Dashboard