Soffront CRM vs. Zendesk Suite
Soffront CRM vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product… | $20 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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Soffront CRM | Zendesk Suite | |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Platform |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Soffront CRM | Zendesk Suite | |
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Small Businesses | Salesmate Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Creatio Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Soffront CRM | Zendesk Suite | |
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Likelihood to Recommend | 7.0 (2 ratings) | 8.3 (149 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | 8.0 (1 ratings) | 6.9 (22 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 7.0 (1 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Soffront CRM | Zendesk Suite | |
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Likelihood to Recommend | Soffront | Zendesk |
Pros | Soffront | Zendesk |
Cons | Soffront | Zendesk |
Likelihood to Renew | Soffront No answers on this topic | Zendesk |
Usability | Soffront | Zendesk |
Reliability and Availability | Soffront No answers on this topic | Zendesk |
Performance | Soffront No answers on this topic | Zendesk |
Support Rating | Soffront | Zendesk |
Online Training | Soffront No answers on this topic | Zendesk |
Implementation Rating | Soffront No answers on this topic | Zendesk |
Alternatives Considered | Soffront | Zendesk |
Return on Investment | Soffront | Zendesk |
ScreenShots | Soffront CRM Screenshots | Zendesk Suite Screenshots |