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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SolarWinds Papertrail

    Score8.9 out of 10
    N/AAustin based SolarWinds acquired log management tool Papertrail in April, 2015.N/A

    Zabbix

    Score8.5 out of 10
    N/AZabbix is an open-source network performance monitoring software. It includes prebuilt official and community-developed templates for integrating with networks, applications, and endpoints, and can automate some monitoring processes.N/A
    Pricing
    SolarWinds PapertrailZabbix
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SolarWinds PapertrailZabbix
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SolarWinds PapertrailZabbix
    Considered Both Products
    SolarWinds
    No answer on this topic
    Zabbix
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    13 Answers
    100%
    Would buy again
    15 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    12 Answers
    93%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    13 Answers
    Best Alternatives
    SolarWinds PapertrailZabbix
    Small Businesses
    Logstash
    Score8.6 out of 10
    No answers on this topic
    Medium-sized Companies
    SolarWinds Kiwi Syslog Server
    Score8.1 out of 10
    Icinga
    Score9 out of 10
    Enterprises
    SolarWinds Loggly
    Score7.7 out of 10
    HPE OneView
    Score6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SolarWinds PapertrailZabbix
    Likelihood to Recommend
    8.6
    (19 ratings)
    8.3
    (28 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.0
    (3 ratings)
    Usability
    9.1
    (1 ratings)
    8.6
    (4 ratings)
    Support Rating
    9.1
    (1 ratings)
    5.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    User Testimonials
    SolarWinds PapertrailZabbix
    Likelihood to Recommend
    SolarWinds
    As a 3rd party endpoint, SolarWinds Papertrail did exactly what it needed to. My hesitation is on the technical aptitude of the colleague receiving the recommendation, as the overall level of command line skill/understanding would have to be high. Web applications are a great solution here, but MOST of them already provide some sort of logging output. The scenario would definitely be in the situation where logging wasn't readily available in the current solution space. IF something like SolarWinds Papertrail was needed, it's probably the de facto thing that I would recommend.
    Incentivized
    Read full review
    Zabbix
    Zabbix is great for monitoring your servers and seeing alerts when the system uses too much CPU or memory. This allowed the system Engineer to be proactive and add resources to these systems to avoid interrupting the services. Especially servers running operations applications and services. This is one of the best usages for Zabbix.
    Incentivized
    Read full review
    Pros
    SolarWinds
    • Free configuration on how Papertrail will alert you
    • Easy to setup with your server/application
    • Very intuitive and easy to use
    • Fair pricing policy/plan
    Incentivized
    Read full review
    Zabbix
    • Collecting hardware data - CPU, Memory, Network, and Disk Metrics are collected and reported on.
    • Flexible design - It is very easy to build out even very large environments via the templating system. You can also start where you are - network monitoring, server monitoring, etc. and then build it out from there as time and resources permit.
    • Provides a "plugin architecture" (via XML templates) to allow end users to extend it to monitor all kinds of equipment, software, or other metrics that are not already added into the software already.
    • Very complete documentation. Almost every aspect of Zabbix has been documented and reported on.
    • Cost - Zabbix is FOSS software and always free. Support is reasonably priced and readily available.
    Incentivized
    Read full review
    Cons
    SolarWinds
    • The CLI was a bit clunky and required some Linux-y thought to get right (obviously more designed with scripting in mind)
    • Tracking logs in real time (think something like `tail`) wasn't wildly intuitive
    • Accessing/searching archives required a lot of CLI-style pulling/extracting/reg-exing
    Incentivized
    Read full review
    Zabbix
    • Creating an alert & its trigger can be made easier.
    • More VM-based data collection counters should be introduced to have better VM monitoring.
    • The raw counters collection agent in every node is relatively weak. It goes down often, which needs more stability.
    Incentivized
    Read full review
    Likelihood to Renew
    SolarWinds
    We are definitely going to continue using Papertrail. It's been a lifesaver.
    Incentivized
    Read full review
    Zabbix
    It is free. It didn't cost anything to implement (other than my time and the cost incurred for it) and it is filling a badly needed gap in our IT infrastructure. Support is available if we have issues and can be done annually or paid for on a per incident basis as needed. Expansion, updates, and all other future lifecycle activities are likewise free of cost, so as long as someone is able to implement/maintain the software (and the OSS project is maintained) then I imagine the company will never leave it.
    Incentivized
    Read full review
    Usability
    SolarWinds
    It's extremely easy to use. I and new colleagues have never had any issues configuring this tool or setting it up, it works almost out of the box with very simple instructions to follow to configure it to our own environment. I would highly recommend it on that ability alone.
    Incentivized
    Read full review
    Zabbix
    I think every organization, especially the IT department, needs a tool like this. I know of another product like Zabbix that gives a similar or the same solution, but its range makes it very useful. You can see almost all the device info in one place: disk usage, disk space, network usage, etc.
    Incentivized
    Read full review
    Support Rating
    SolarWinds
    I honestly have never had the need to use the support team, as we have not run into any issues so far. If we did however, judging from how the tool itself works, I don't doubt that the team would provide excellent support for any issues that we may possibly run into.
    Incentivized
    Read full review
    Zabbix
    The setup is the most time-consuming portion of using zabbix. It takes a lot of effort to shape it into a usable format and even then it can get very messy. It's not exactly intuitive and as mentioned the UI seems a bit antiquated. If I was to roll out a monitoring solution from scratch, I'd probably look for alternatives which are easier to use and maintain.
    Incentivized
    Read full review
    Implementation Rating
    SolarWinds
    No answers on this topic
    Zabbix
    We are a mainly Windows environment, so it would be useful if we could have used Active Directory to deploy agents. As of version 4.2, Zabbix has announced a new agent MSI file to allow exactly that. Unfortunately, we didn't have that option. Also, for Linux and MAC deployments, there is no simple way to deploy that. Using remote scripts you may be able to create something, but most places will opt for either SNMP (agentless) or manual installation of agents to add to Zabbix. A way of deploying agents via discovery would go a long way to helping in the adoption of the tool.
    Incentivized
    Read full review
    Alternatives Considered
    SolarWinds
    CloudWatch, by itself, is terrible at search. CloudWatch Insights works great and has powerful search capabilities, but it's more difficult to set up alerts. Also, because Insights charges per search, you have the potential to accumulate a large bill if you need to do many searches. I like that SolarWinds Papertrail has a known monthly cost.
    Incentivized
    Read full review
    Zabbix
    We're using the Solarwinds suite as our global monitoring standard, but it is very complex and its licensing model makes it difficult to monitor a wide range of technologies. So, we're using Zabbix as a complement on our monitoring process. Zabbix is a way more flexible and has free integrations to a wide range of technologies. It is also more 'user friendly' and easy to manage.
    Incentivized
    Read full review
    Return on Investment
    SolarWinds
    • SolarWinds Papertrail cost compared to the benefits it provides is a win.
    • When the logs are flooded, and the monthly limits are reached, the failure to post new logs may be a significant drawback.
    • The great search/filter capabilities is key for speedy and precise debugging of incidents that may happen during testing and operation.
    Incentivized
    Read full review
    Zabbix
    • Good ROI when trying to get ahead of network related problems instead of waiting for users to complain
    • Good ROI when doing upgrades or exploratory work on a neglected network
    • Good ROI when showing usage trends to management showing higher actual usage versus what was thought to be happening
    Read full review
    ScreenShots

    SolarWinds Papertrail Screenshots

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