SolarWinds Web Help Desk (WHD) vs. SupportBee
SolarWinds Web Help Desk (WHD) vs. SupportBee
Product | Rating | Most Used By | Product Summary | Starting Price |
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SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | $533 per year per user | |
![]() SupportBee | N/A | SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. | N/A |
SolarWinds Web Help Desk (WHD) | SupportBee | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | SolarWinds also offers Perpetual licensing starting at $1129 per technician. | ā | ||||||||||||||
More Pricing Information |
SolarWinds Web Help Desk (WHD) | SupportBee |
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SolarWinds Web Help Desk (WHD) | SupportBee | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SolarWinds Web Help Desk (WHD) | SupportBee | |
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Small Businesses | Agiloft Service Desk (discontinued) ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Service Desk (discontinued) ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) ScoreĀ 9.0Ā outĀ ofĀ 10 | Agiloft Service Desk (discontinued) ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | SysAid ScoreĀ 9.1Ā outĀ ofĀ 10 | SysAid ScoreĀ 9.1Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
SolarWinds Web Help Desk (WHD) | SupportBee | |
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Likelihood to Recommend | 5.0 (19 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 10.0 (4 ratings) | - (0 ratings) |
Usability | 5.0 (4 ratings) | - (0 ratings) |
Support Rating | 10.0 (5 ratings) | 7.0 (1 ratings) |
Implementation Rating | 10.0 (2 ratings) | - (0 ratings) |
Configurability | 10.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
SolarWinds Web Help Desk (WHD) | SupportBee | |
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Likelihood to Recommend | ![]() SolarWinds
| ![]() SupportBee
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Pros | ![]() SolarWinds
| ![]() SupportBee
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Cons | ![]() SolarWinds
| ![]() SupportBee
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Likelihood to Renew | ![]() SolarWinds
| ![]() SupportBee No answers on this topic |
Usability | ![]() SolarWinds
| ![]() SupportBee No answers on this topic |
Support Rating | ![]() SolarWinds
| ![]() SupportBee
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Implementation Rating | ![]() SolarWinds
| ![]() SupportBee No answers on this topic |
Alternatives Considered | ![]() SolarWinds
| ![]() SupportBee
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Return on Investment | ![]() SolarWinds
| ![]() SupportBee
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ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |