What users are saying about
12 Ratings
319 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Splunk Enterprise

Pros: Splunk is very well suited if you have multiple log sources of related data. All of them can be correlated and tasks can be automated based on the requirement. Other than alerts, Splunk can also run a specific script of your choice, based on some defined conditions. Cons: If you have a few logs but a large number of log sources, Splunk can be very expensive.
Kuntal Das | TrustRadius Reviewer

xMatters

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
Geoffery Castro | TrustRadius Reviewer

Feature Rating Comparison

Security Information and Event Management (SIEM)

Splunk Enterprise
9.1
xMatters
Centralized event and log data collection
Splunk Enterprise
9.7
xMatters
Correlation
Splunk Enterprise
9.3
xMatters
Event and log normalization/management
Splunk Enterprise
9.3
xMatters
Deployment flexibility
Splunk Enterprise
8.7
xMatters
Integration with Identity and Access Management Tools
Splunk Enterprise
8.6
xMatters
Custom dashboards and workspaces
Splunk Enterprise
9.2
xMatters
Host and network-based intrusion detection
Splunk Enterprise
8.8
xMatters

Pros

Splunk Enterprise

  • Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
  • Common location to go for all logs even if the logs themselves aren't in the same place.
  • Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).
Anonymous | TrustRadius Reviewer

xMatters

  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
Anonymous | TrustRadius Reviewer

Cons

Splunk Enterprise

  • Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
  • Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
  • My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.
Anonymous | TrustRadius Reviewer

xMatters

  • Integration is a bit challenging [in my experience]
  • [I feel] it is expensive
  • Customer service has some scope of improvement [I believe]
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Splunk Enterprise

Splunk Enterprise 10.0
Based on 17 answers
We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.
Anonymous | TrustRadius Reviewer

xMatters

No score
No answers yet
No answers on this topic

Usability

Splunk Enterprise

Splunk Enterprise 9.0
Based on 3 answers
You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.
Kenneth Taitingfong | TrustRadius Reviewer

xMatters

xMatters 8.0
Based on 1 answer
xMatters has a pretty good UI. However, its versatility does get in the way a little as the number of options can be overwhelming, and it sometimes takes a while to find the place you want, or get the result you want. I don't have any suggestions on how to fix this, it's just a side effect of the complexity that xMatters offers.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Splunk Enterprise

Splunk Enterprise 10.0
Based on 1 answer
When properly setup and configured, Splunk is extremely reliable.
Anonymous | TrustRadius Reviewer

xMatters

No score
No answers yet
No answers on this topic

Support Rating

Splunk Enterprise

Splunk Enterprise 8.6
Based on 25 answers
Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.
Anonymous | TrustRadius Reviewer

xMatters

xMatters 9.8
Based on 7 answers
Working with xMatters support has been fantastic! Our support rep is very friendly, helpful, and knowledgeable. We get quick response times when asking questions, and when we have more complex problems, it's easy to schedule a call and spend some time working through our issues together. Every time we've had a problem we've been able to get the info we need and get a resolution easily.
Anonymous | TrustRadius Reviewer

Implementation Rating

Splunk Enterprise

Splunk Enterprise 9.0
Based on 3 answers
Smooth without too many major issues.
Anonymous | TrustRadius Reviewer

xMatters

No score
No answers yet
No answers on this topic

Alternatives Considered

Splunk Enterprise

Splunk is proving to be a formidable replacement for Qradar, which we had as our previous SIEM. Qradar was powerful, but not easy to customize and quite limited. Splunk is not per se a "SIEM" but it can be in the way you used it. Also there is an Enterprise Security App that is available to buy and sit on top of Splunk, and that will take care of any concerns with needing a full-fledged SIEM. Splunk wins.
Anonymous | TrustRadius Reviewer

xMatters

xMatters is a market leader among many new burgeoning products in the stakeholder notification space. They are historically one of two original enterprise products in this space. Great client base of large companies and good reputation. xMatters offers flexible licensing models, depending on functional needs. It's easy to learn and use but slightly more difficult to administer.
Leslie Rowe, M.S., ITIL Certified | TrustRadius Reviewer

Scalability

Splunk Enterprise

Splunk Enterprise 9.1
Based on 1 answer
Splunk can scale in to the petabyte per day range which of course is awesome
Rick Yetter | TrustRadius Reviewer

xMatters

No score
No answers yet
No answers on this topic

Return on Investment

Splunk Enterprise

  • I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.
Anonymous | TrustRadius Reviewer

xMatters

  • Quicker response times for on-call personnel.
  • Managers are able to pull reports faster for any incidents escalated to their team.
  • When needing to contact another on-call associate from another team, xMatters provides conference bridge lines. You don't have to set up meetings through Outlook or Skype.
Geoffery Castro | TrustRadius Reviewer

Pricing Details

Splunk Enterprise

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk Enterprise Editions & Modules

Additional Pricing Details

xMatters

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

xMatters Editions & Modules

Edition
FreeFree
Starter$92
Base$392
AdvancedContact for quote
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Splunk Enterprise
9.2
xMatters
8.5

Likelihood to Renew

Splunk Enterprise
10.0
xMatters

Usability

Splunk Enterprise
9.0
xMatters
8.0

Reliability and Availability

Splunk Enterprise
10.0
xMatters

Support Rating

Splunk Enterprise
8.6
xMatters
9.8

Implementation Rating

Splunk Enterprise
9.0
xMatters

Scalability

Splunk Enterprise
9.1
xMatters

Add comparison