Sprinklr Service vs. Workelevate Digital Employee Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sprinklr Service
Score 7.7 out of 10
N/A
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…
$249
per month per seat
Workelevate Digital Employee Experience Platform
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Workelevate is a digital employee experience (DEX) platform leveraging AI to enhance workforce productivity and streamline IT operations. It gives employees an AI Copilot for instant, 24/7 issue resolution. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control for operational efficiency. The platform also integrates AI into ITSM, automating ticket enrichment, routing, knowledge generation, and resolution for Service Desk Engineers,…N/A
Pricing
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Editions & Modules
Self-Serve Customer Service Solution
$249
per month per seat
No answers on this topic
Offerings
Pricing Offerings
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalRequired
Additional DetailsOmnichannel Automation, AI and Insights Reporting
More Pricing Information
Community Pulse
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Features
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Sprinklr Service
7.1
2 Ratings
16% below category average
Workelevate Digital Employee Experience Platform
-
Ratings
Agent dashboard8.02 Ratings00 Ratings
Validate callers6.02 Ratings00 Ratings
Outbound response6.02 Ratings00 Ratings
Call forwarding7.02 Ratings00 Ratings
Click-to-call (CTC)8.01 Ratings00 Ratings
Warm transfer8.02 Ratings00 Ratings
Predictive dialing5.02 Ratings00 Ratings
Interactive voice response8.02 Ratings00 Ratings
REST APIs8.02 Ratings00 Ratings
Call scripts7.02 Ratings00 Ratings
Call tracking7.02 Ratings00 Ratings
Multichannel integration8.02 Ratings00 Ratings
CRM software integration6.02 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Sprinklr Service
8.1
2 Ratings
2% below category average
Workelevate Digital Employee Experience Platform
-
Ratings
Inbound call routing7.02 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording7.02 Ratings00 Ratings
Quality management7.02 Ratings00 Ratings
Call analytics8.02 Ratings00 Ratings
Historical reporting10.01 Ratings00 Ratings
Live reporting8.02 Ratings00 Ratings
Customer surveys8.02 Ratings00 Ratings
Customer interaction analytics8.02 Ratings00 Ratings
Best Alternatives
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Small Businesses
CloudTalk
CloudTalk
Score 7.6 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.8 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Likelihood to Recommend
9.0
(26 ratings)
9.0
(1 ratings)
Likelihood to Renew
7.5
(7 ratings)
-
(0 ratings)
Usability
9.0
(4 ratings)
10.0
(1 ratings)
Availability
9.9
(3 ratings)
-
(0 ratings)
Performance
9.9
(3 ratings)
-
(0 ratings)
Support Rating
9.1
(10 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
Sprinklr ServiceWorkelevate Digital Employee Experience Platform
Likelihood to Recommend
Sprinklr
Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.
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Workelevate
Well, as mentioned in the earlier. Workelevate has helped us streamline our workforce performance by cutting IT tickets by ~35%, not just that it also improved the Device Management by proactively patching the system anamolies. Which turned out be a game changer for our users, and it admins.
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Pros
Sprinklr
  • Automated routing to appropriate teams
  • Automated notifications for certain types of content or posts from certain users
  • The reporting options are fantastic.
  • We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.
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Workelevate
  • IT Copliot Features of self services
  • Endpoint Managment
  • AI Root Cause Analysis
  • Self Healing
  • Experience Management
  • OS Patch Management
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Cons
Sprinklr
  • I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
  • You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
  • I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.
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Workelevate
  • Can introduce Endpoint Security
  • Should Introduce MDM
  • Third Party Application Patching
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Likelihood to Renew
Sprinklr
The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.
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Workelevate
No answers on this topic
Usability
Sprinklr
I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.
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Workelevate
Easy to use UEM Dashboard, IT copilots gets integrated with already exisiting Workspace - no need of rip and replace. Integrates easily with our exisitng ITSM(Freshworks).
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Reliability and Availability
Sprinklr
No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.
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Workelevate
No answers on this topic
Performance
Sprinklr
Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.
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Workelevate
No answers on this topic
Support Rating
Sprinklr
I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.
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Workelevate
No answers on this topic
In-Person Training
Sprinklr
Our customer support team went through in-person training. I am not unable to rate.
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Workelevate
No answers on this topic
Implementation Rating
Sprinklr
Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.
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Workelevate
No answers on this topic
Alternatives Considered
Sprinklr
First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr
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Workelevate
Evaluating all these platform were a ache due to tool sprawl.
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Return on Investment
Sprinklr
  • Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
  • Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.
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Workelevate
  • ROI is still to be seen but it is on a positive path
  • Employee statisfaction score with endpoints are really good.
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ScreenShots

Workelevate Digital Employee Experience Platform Screenshots

Screenshot of the IT admin login panel for endpoint managementScreenshot of the  AI Chatbot for employees integrated with Workplace Chat for self service and faster IT tickets resolution.Screenshot of a demo dashboard for IT admins, with endpoint reporting