SQM (SERVICE QUALITY MANAGEMENT) vs. TOPdesk
SQM (SERVICE QUALITY MANAGEMENT) vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SQM (SERVICE QUALITY MANAGEMENT) | N/A | N/A | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
SQM (SERVICE QUALITY MANAGEMENT) | TOPdesk | |
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Likelihood to Recommend | Info Management No answers on this topic | TOPdesk |
Pros | Info Management No answers on this topic | TOPdesk |
Cons | Info Management No answers on this topic | TOPdesk |
Likelihood to Renew | Info Management No answers on this topic | TOPdesk |
Usability | Info Management No answers on this topic | TOPdesk |
Reliability and Availability | Info Management No answers on this topic | TOPdesk |
Performance | Info Management No answers on this topic | TOPdesk |
Support Rating | Info Management No answers on this topic | TOPdesk |
In-Person Training | Info Management No answers on this topic | TOPdesk |
Online Training | Info Management No answers on this topic | TOPdesk |
Implementation Rating | Info Management No answers on this topic | TOPdesk |
Alternatives Considered | Info Management No answers on this topic | TOPdesk |
Scalability | Info Management No answers on this topic | TOPdesk |
Return on Investment | Info Management No answers on this topic | TOPdesk |
ScreenShots |