TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Payroll

    Score6.1 out of 10
    N/ASquare Payroll is a payroll solution for hourly employees, from Square headquartered in San Francisco, California.

    $29

    per month

    SurePayroll By Paychex

    Score2.1 out of 10
    N/ASurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

    $29

    per month

    Pricing
    Square PayrollSurePayroll By Paychex
    Editions & Modules
    Free
    $0
    per month
    Plus
    $29
    per month
    Premium
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    Square PayrollSurePayroll By Paychex
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Square PayrollSurePayroll By Paychex
    Considered Both Products
    Block, Inc (Square)
    No answer on this topic
    Paychex Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    67%
    Would buy again
    4 Answers
    38%
    Would buy again
    6 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    44%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    44%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    67%
    Lived up to sales and marketing promises
    4 Answers
    38%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    67%
    Implementation went as expected
    4 Answers
    56%
    Implementation went as expected
    9 Answers
    Features
    Square PayrollSurePayroll By Paychex
    Payroll Management
    Comparison of Payroll Management features of Square Payroll and SurePayroll By Paychex
    Feature
    Square Payroll
    7.8
    6 Ratings
    6% below category average
    SurePayroll By Paychex
    1.4
    16 Ratings
    142% below category average
    Pay calculation8.96 Ratings2.516 Ratings
    Support for external payroll vendors8.65 Ratings1.012 Ratings
    Off-cycle/On-Demand payment4.44 Ratings1.09 Ratings
    Benefit plan administration9.15 Ratings1.27 Ratings
    Direct deposit files7.06 Ratings1.213 Ratings
    Salary revision and increment management8.94 Ratings1.212 Ratings
    Reimbursement management7.85 Ratings1.210 Ratings
    Best Alternatives
    Square PayrollSurePayroll By Paychex
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Patriot Payroll
    Score8.6 out of 10
    Medium-sized Companies
    APS
    Score6 out of 10
    APS
    Score6 out of 10
    Enterprises
    ADP Streamline Payroll
    Score6.5 out of 10
    ADP Streamline Payroll
    Score6.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Square PayrollSurePayroll By Paychex
    Likelihood to Recommend
    4.7
    (8 ratings)
    1.0
    (27 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    1.0
    (3 ratings)
    Support Rating
    9.0
    (1 ratings)
    9.2
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Square PayrollSurePayroll By Paychex
    Likelihood to Recommend
    Block, Inc (Square)
    Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
    Incentivized
    Read full review
    Paychex Inc.
    We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
    Incentivized
    Read full review
    Pros
    Block, Inc (Square)
    • 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service.
    • Direct deposit/debit from your already connected account to the employee.
    • Reporting and management features are simple yet inclusive.
    • Low cost compared to alternative solutions.
    Incentivized
    Read full review
    Paychex Inc.
    • Super easy interface - honestly running payroll couldn't be easier on their site.
    • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
    • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
    Incentivized
    Read full review
    Cons
    Block, Inc (Square)
    • It's a bit pricey for larger companies at $5 per person paid per month.
    • Has a bit of a learning curve that seems steeper than necessary
    • reports can be confusing at first
    Incentivized
    Read full review
    Paychex Inc.
    • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
    • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
    • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
    Incentivized
    Read full review
    Likelihood to Renew
    Block, Inc (Square)
    No answers on this topic
    Paychex Inc.
    Very likely, easy to use, support system in place.
    Incentivized
    Read full review
    Usability
    Block, Inc (Square)
    It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
    Incentivized
    Read full review
    Paychex Inc.
    It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.
    Read full review
    Support Rating
    Block, Inc (Square)
    I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
    Read full review
    Paychex Inc.
    SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
    Incentivized
    Read full review
    Online Training
    Block, Inc (Square)
    No answers on this topic
    Paychex Inc.
    They were awesome. They knew the system very well and could help me very much.
    Incentivized
    Read full review
    Implementation Rating
    Block, Inc (Square)
    No answers on this topic
    Paychex Inc.
    No, I can't think of any.
    Incentivized
    Read full review
    Alternatives Considered
    Block, Inc (Square)
    I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
    Incentivized
    Read full review
    Paychex Inc.
    SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Block, Inc (Square)
    No answers on this topic
    Paychex Inc.
    In retrospect, I wouldn't change anything.
    Incentivized
    Read full review
    Professional Services
    Block, Inc (Square)
    No answers on this topic
    Paychex Inc.
    We were able to calculate different hourly numbers when we completed Certified Payroll for professional services.
    Incentivized
    Read full review
    Return on Investment
    Block, Inc (Square)
    • Square Payroll has dramatically reduced the time it takes to process payroll.
    • We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet.
    Incentivized
    Read full review
    Paychex Inc.
    • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
    • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
    Incentivized
    Read full review
    ScreenShots