Stamped vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Stamped
Score 8.2 out of 10
N/A
Stamped is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. Stamped is free to individuals seeking basic features (e.g. review email scheduling, bulk send, etc.) and available with more advanced features (e.g. Net Promoter Score, Instagram shoppable gallery, etc) on their paid plans.
$23
per month
Trustpilot
Score 7.2 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).N/A
Pricing
StampedTrustpilot
Editions & Modules
Reviews - Basic
$23
per month
Reviews - Premium
$59
per month
Loyalty - Premium
$59
per month
Reviews - Business
$149
per month
Loyalty - Business
$179
per month
Reviews + Loyalty - Business
$279
per month
Reviews - Professional
$299
per month
Loyalty - Professional
$479
per month
Reviews + Loyalty - Professional
$659
per month
Reviews - Enterprise
Custom
Loyalty - Enterprise
Custom
Reviews + Loyalty - Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
StampedTrustpilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Best Alternatives
StampedTrustpilot
Small Businesses
Growave
Growave
Score 9.4 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Enterprises
PowerReviews
PowerReviews
Score 8.1 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
StampedTrustpilot
Likelihood to Recommend
10.0
(3 ratings)
2.6
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.1
(2 ratings)
8.7
(4 ratings)
User Testimonials
StampedTrustpilot
Likelihood to Recommend
Stamped.io
If you want to generate valuable content that you can use on your website that provides a positive image of your business, Stamped.io can do it. We had absolutely no buyer feedback prior to Stamped.io. We have seen in actual customer reviews that the Stamped.io reviews are being read by customers and they consider them valuable.
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Trustpilot
TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
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Pros
Stamped.io
  • Ease of use.
  • Integration with the BigCommerce feedback and review system.
  • A full-featured product suite that will meet the needs of most small to medium-sized eCommerce shops.
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Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
Stamped.io
  • We haven't generated a whole lot of data as of right now, even being in business for two years, so a pain point for me is the analytics and trying to identify improvements. This is not really a deficiency of the software, just a lack of data.
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Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
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Likelihood to Renew
Stamped.io
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
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Support Rating
Stamped.io
Support is flat out awesome, super responsive and have always addressed my questions quickly and thoroughly.
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Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
Stamped.io
The only other service we used that's similar to Stamped.io is Feedback Five. That service is only similar in that it facilitates soliciting feedback. We use it for our marketplace business, not our website. I can say that Stamped.io is much more robust and valuable. The interface is more user-friendly, the campaigns are easy to set up, and working with customers directly in the UI is super simple.
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Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
Stamped.io
  • Positive increase of over 80% in feedback responses.
  • Trust is everything in our business and user reviews have contributed to a conversion increase of over 50%.
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Trustpilot
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
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ScreenShots